update_ticket
Modify existing support tickets by updating their status, description, or priority level to reflect current progress and requirements.
Instructions
Update an existing ticket (status, description, or priority)
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| ticketId | Yes | ||
| status | No | ||
| description | No | ||
| priority | No |
Input Schema (JSON Schema)
{
"properties": {
"description": {
"_def": {
"description": "Updated description",
"innerType": {
"_def": {
"checks": [],
"coerce": false,
"typeName": "ZodString"
},
"~standard": {
"vendor": "zod",
"version": 1
}
},
"typeName": "ZodOptional"
},
"~standard": {
"vendor": "zod",
"version": 1
}
},
"priority": {
"_def": {
"description": "Updated priority",
"innerType": {
"_def": {
"typeName": "ZodEnum",
"values": [
"low",
"medium",
"high",
"urgent"
]
},
"~standard": {
"vendor": "zod",
"version": 1
}
},
"typeName": "ZodOptional"
},
"~standard": {
"vendor": "zod",
"version": 1
}
},
"status": {
"_def": {
"description": "New status",
"innerType": {
"_def": {
"typeName": "ZodEnum",
"values": [
"open",
"in_progress",
"resolved",
"closed"
]
},
"~standard": {
"vendor": "zod",
"version": 1
}
},
"typeName": "ZodOptional"
},
"~standard": {
"vendor": "zod",
"version": 1
}
},
"ticketId": {
"_def": {
"checks": [],
"coerce": false,
"description": "ID of the ticket to update",
"typeName": "ZodString"
},
"~standard": {
"vendor": "zod",
"version": 1
}
}
},
"required": [
"ticketId"
],
"type": "object"
}