from pydantic import BaseModel, Field
from datetime import datetime
from typing import List, Optional
from enum import Enum
class TicketStatus(str, Enum):
OPEN = "open"
IN_PROGRESS = "in_progress"
RESOLVED = "resolved"
CLOSED = "closed"
class TicketPriority(str, Enum):
LOW = "low"
MEDIUM = "medium"
HIGH = "high"
CRITICAL = "critical"
class TicketBase(BaseModel):
subject: str = Field(..., min_length=1, max_length=200)
description: str = Field(..., min_length=1)
priority: TicketPriority = TicketPriority.MEDIUM
class TicketCreate(TicketBase):
pass
class TicketUpdate(BaseModel):
subject: Optional[str] = Field(None, min_length=1, max_length=200)
description: Optional[str] = Field(None, min_length=1)
status: Optional[TicketStatus] = None
priority: Optional[TicketPriority] = None
class TicketCommentBase(BaseModel):
message: str = Field(..., min_length=1)
class TicketCommentCreate(TicketCommentBase):
pass
class TicketComment(TicketCommentBase):
id: int
ticket_id: int
user_id: int
created_at: datetime
is_admin: bool
class Config:
from_attributes = True
class Ticket(TicketBase):
id: int
user_id: int
status: TicketStatus
created_at: datetime
updated_at: datetime
comments: List[TicketComment] = []
class Config:
from_attributes = True
class TicketList(BaseModel):
tickets: List[Ticket]
total: int
page: int
size: int