from sqlalchemy import Column, Integer, String, DateTime, ForeignKey, Enum
from sqlalchemy.orm import relationship
from datetime import datetime
import enum
from app.core.database import Base
class TicketStatus(str, enum.Enum):
OPEN = "open"
IN_PROGRESS = "in_progress"
RESOLVED = "resolved"
CLOSED = "closed"
class TicketPriority(str, enum.Enum):
LOW = "low"
MEDIUM = "medium"
HIGH = "high"
CRITICAL = "critical"
class Ticket(Base):
__tablename__ = "tickets"
id = Column(Integer, primary_key=True, index=True)
user_id = Column(Integer, ForeignKey("users.id"), nullable=False)
subject = Column(String, nullable=False)
description = Column(String, nullable=False)
status = Column(Enum(TicketStatus), default=TicketStatus.OPEN, nullable=False)
priority = Column(Enum(TicketPriority), default=TicketPriority.MEDIUM, nullable=False)
created_at = Column(DateTime, default=datetime.utcnow, nullable=False)
updated_at = Column(DateTime, default=datetime.utcnow, onupdate=datetime.utcnow, nullable=False)
# Relationships
user = relationship("User", back_populates="tickets")
comments = relationship("TicketComment", back_populates="ticket", cascade="all, delete-orphan")
def mark_resolved(self):
"""Mark the ticket as resolved"""
self.status = TicketStatus.RESOLVED
def reopen(self):
"""Reopen a resolved ticket"""
self.status = TicketStatus.OPEN