/**
* Case API Provider - HTTP API wrapper for case management
*/
export interface CaseApiProvider {
createCase(data: any): Promise<any>;
getCase(caseId: string): Promise<any>;
updateCase(caseId: string, updates: any): Promise<any>;
searchCases(params: any): Promise<any[]>;
closeCase(caseId: string, resolutionSummary?: string): Promise<any>;
getCaseStatistics(timeframe?: string): Promise<any>;
findSimilarCases(description: string, limit?: number): Promise<any[]>;
analyzeResolutionTrends(timeframe?: string): Promise<any>;
}
export function createCaseApiProvider(apiUrl: string, apiToken: string): CaseApiProvider {
const baseUrl = apiUrl.replace(/\/$/, '');
if (!apiToken) {
throw new Error('API token is required to initialise the Case API provider');
}
async function apiRequest<T>(path: string, init?: RequestInit): Promise<T> {
const response = await fetch(`${baseUrl}${path}`, {
headers: {
Accept: 'application/json',
Authorization: `Bearer ${apiToken}`,
...(init?.headers ?? {}),
},
...init,
});
if (!response.ok) {
const text = await response.text().catch(() => '');
throw new Error(`Case API request failed (${response.status} ${response.statusText}): ${text}`);
}
return response.json() as Promise<T>;
}
return {
async createCase(data: any) {
return apiRequest('/api/cases', {
method: 'POST',
headers: { 'Content-Type': 'application/json' },
body: JSON.stringify(data),
});
},
async getCase(caseId: string) {
return apiRequest(`/api/cases/${encodeURIComponent(caseId)}`);
},
async updateCase(caseId: string, updates: any) {
return apiRequest(`/api/cases/${encodeURIComponent(caseId)}`, {
method: 'PUT',
headers: { 'Content-Type': 'application/json' },
body: JSON.stringify(updates),
});
},
async searchCases(params: any) {
const data = await apiRequest<{ cases: any[] }>('/api/cases/search', {
method: 'POST',
headers: { 'Content-Type': 'application/json' },
body: JSON.stringify(params),
});
return data.cases;
},
async closeCase(caseId: string, resolutionSummary?: string) {
return apiRequest(`/api/cases/${encodeURIComponent(caseId)}/close`, {
method: 'POST',
headers: { 'Content-Type': 'application/json' },
body: JSON.stringify({ resolution_summary: resolutionSummary }),
});
},
async getCaseStatistics(timeframe?: string) {
const params = timeframe ? `?timeframe=${encodeURIComponent(timeframe)}` : '';
return apiRequest(`/api/cases/stats/overview${params}`);
},
async findSimilarCases(description: string, limit?: number) {
const data = await apiRequest<{ similar_cases: any[] }>('/api/recommendations/similar-cases', {
method: 'POST',
headers: { 'Content-Type': 'application/json' },
body: JSON.stringify({ description, limit }),
});
return data.similar_cases;
},
async analyzeResolutionTrends(timeframe?: string) {
const params = timeframe ? `?timeframe=${encodeURIComponent(timeframe)}` : '';
return apiRequest(`/api/statistics/resolution-trends${params}`);
},
};
}
