ConnectWise Manage MCP Server

A Model Context Protocol server that provides integration with the ConnectWise Manage API. This server enables Claude to interact with ConnectWise Manage to perform operations like retrieving tickets, companies, contacts, and more.

Features

Authentication with ConnectWise Manage API using API keys
Support for retrieving tickets, companies, contacts, and other entities
Ability to create, update, and delete entities
Filtering and pagination support for queries

Installation

Using NPM

npm install -g connectwise-mcp-server

Manual Setup

Clone this repository
Install dependencies with npm install
Build the project with npm run build
Start the server with npm start

Configuration

To use this MCP server, you'll need to provide ConnectWise Manage API credentials:

Company ID
Public Key
Private Key
ConnectWise Manage URL (e.g., api-na.myconnectwise.net)

Claude Desktop Configuration

Add the following to your Claude Desktop configuration file (typically located at ~/Library/Application Support/Claude/claude_desktop_config.json on macOS):

{
  "mcpServers": {
    "connectwise": {
      "command": "npx",
      "args": ["-y", "connectwise-mcp-server"],
      "env": {
        "CW_COMPANY_ID": "your_company_id",
        "CW_PUBLIC_KEY": "your_public_key",
        "CW_PRIVATE_KEY": "your_private_key",
        "CW_URL": "api-na.myconnectwise.net"
      },
      "options": {
        "autoStart": true,
        "logLevel": "info"
      }
    }
  }
}

Available Functions

Search Tickets

Searches for service tickets in ConnectWise Manage.

cw_search_tickets(conditions, page_size, page)

Get Ticket

Retrieves a specific service ticket by ID.

cw_get_ticket(ticket_id)

Create Ticket

Creates a new service ticket.

cw_create_ticket(summary, description, board_id, company_id)

Search Companies

Searches for companies in ConnectWise Manage.

cw_search_companies(conditions, page_size, page)

Get Company

Retrieves a specific company by ID.

cw_get_company(company_id)

License

MIT

ConnectWise Manage MCP Server