Freshservice MCP server

import asyncio from freshservice_mcp.server import add_requester_to_group, create_ticket, filter_agents, filter_requesters, filter_tickets, publish_solution_article,update_ticket,delete_ticket,get_ticket_by_id,list_service_items,get_requested_items,create_service_request,create_ticket_note,send_ticket_reply,list_all_ticket_conversation,update_ticket_conversation,get_all_products,get_products_by_id,create_product,update_product,create_requester,get_requester_id,update_requester,list_all_requester_fields,create_agent,get_agent,get_all_agents,update_agent,get_agent_fields,get_all_agent_groups,getAgentGroupById,create_group,update_requester_group,update_group,get_requester_groups_by_id,list_requester_group_members,create_requester_group,list_all_workspaces,get_workspace,get_all_canned_response,get_canned_response,list_all_canned_response_folder,get_all_solution_category,get_solution_category,create_solution_category,update_solution_category,get_list_of_solution_folder,create_solution_folder,update_solution_folder,create_solution_article,update_solution_article,get_list_of_solution_article,get_solution_article async def test_create_ticket(): payload = { "email": "marketing.lead@company.com", "source": 2, "status": 2, "subject": "Network Connectivity Issues in Marketing Department", "priority": 3, "description": "Several employees in the Marketing department are experiencing intermittent network connectivity issues. The problem started this morning around 9:30 AM. Users report that their internet connection drops every 15-20 minutes and reconnects after about 30 seconds. This is disrupting their workflow, especially for those working on time-sensitive campaign materials." } result = await create_ticket(payload["subject"],payload["description"],payload["source"],payload["priority"],payload["status"],payload["email"]) print(result) async def test_update_ticket(): ticket_id = 862 ticket_fields = { "source": 3, "status": 2, "subject": "UPDATED", "priority": 4, } result = await update_ticket(ticket_id,ticket_fields) print(result) async def test_delete_ticket(): ticket_id = 862 result = await delete_ticket(ticket_id) print(result) async def test_get_ticket_by_id(): ticket_id = 861 result = await get_ticket_by_id(ticket_id) print(result) async def test_list_service_items(): result = await list_service_items() print(result) async def test_get_requested_items(): ticket_id = 848 result = await get_requested_items(ticket_id) print(result) async def test_create_service_request(): display_id = 10 email = "maanaesh.s@effy.co.in" requested_for = "gopi@effy.co.in" quantity= 2 result = await create_service_request(display_id,email,requested_for,quantity) print(result) async def test_create_ticket_note(): ticket_id = 848 body="<h1>TEST NOTE</h1>" result = await create_ticket_note(ticket_id,body) print(result) async def test_send_ticket_reply(): ticket_id = 848 body = "Thank you for reaching out. We are reviewing your ticket and will get back to you shortly." result = await send_ticket_reply( ticket_id=ticket_id, body=body, ) print(result) async def test_list_all_ticket_conversation(): ticket_id = 848 result = await list_all_ticket_conversation(ticket_id) print(result) async def test_update_ticket_conversation(): id = 27094915080 body = "<h1>Hiiii</h1>" result = await update_ticket_conversation(id,body) print(result) async def test_get_all_products(): result = await get_all_products() print(result) async def test_get_products_by_id(): id = 27000094367 result = await get_products_by_id(id) print(result) async def test_create_product(): result = await create_product( name="Laptop X100", asset_type_id=27000798668, manufacturer="TechCorp", status="In Pipeline", mode_of_procurement="Buy", description="High-performance business laptop", ) print(result) async def test_update_product(): updated_product = await update_product( id=27000331519, name="Laptop X100 - Updated", asset_type_id=27000798668, manufacturer="TechCorp International", status=1, mode_of_procurement="Lease", description="<div>Updated: Now with better specs</div>", ) print(updated_product) async def test_create_requester(): first_name="Havertz", primary_email="havertz@arsenal.com" result = await create_requester(first_name=str(first_name),primary_email=primary_email) print(result) async def test_get_requester_id(): id = 27005859432 result = await get_requester_id(id) print(result) async def test_update_requester(): id = 27005859432 result = await update_requester(requester_id=id,first_name="Kai") print(result) async def test_list_all_requester_fields(): result = await list_all_requester_fields() print(result) async def test_create_agent(): name = "Raya" email = "davidraya@arsenal.com" result = await create_agent(first_name=name,email=email) print(result) async def test_get_agent(): id = 27005859458 result = await get_agent(id) print(result) async def test_get_all_agents(): result = await get_all_agents() print(result) async def test_update_agent(): id=27005859458 email="leno@afc.co.in" result = await update_agent(agent_id=id,email=email) print(result) async def test_get_agent_fields(): result = await get_agent_fields() print(result) async def test_get_all_agent_groups(): result = await get_all_agent_groups() print(result) async def test_getAgentGroupById(): id = 27000298443 result = await getAgentGroupById(id) print(result) async def test_create_group(): payload = { "name": "Support Team effy x TEST", "description": "Handles general support inquiries", "agent_ids": [27000465570], "auto_ticket_assign": True, "escalate_to": 201, "unassigned_for": "THIRTY_MIN" } result = await create_group(group_fields= payload) print(result) async def test_update_group(): id = 27000298443 payload = { "name": "Support Team effy x TEST", "description": "Handles general support inquiries", } result = await update_group(group_id=id , group_fields= payload) print(result) async def test_update_requester_group(): id = 27000229326 name = "Capacity Ops" result = await update_requester_group(id=id,name=name) print(result) async def test_get_requester_groups_by_id(): id = 27000229326 result = await get_requester_groups_by_id(id) print(result) async def test_list_requester_group_members(): id = 27000229326 result = await list_requester_group_members(id) print(result) async def test_create_requester_group(): name="Group A" description="List Of teams that belong to Group A" result = await create_requester_group(name=name,description=description) print(result) async def test_list_all_workspaces(): result = await list_all_workspaces() print(result) async def test_get_workspace(): id=2 result = await get_workspace(id=id) print(result) async def test_get_all_canned_response(): result = await get_all_canned_response() print(result) async def test_get_canned_response(): id = 27000031007 result = await get_canned_response(id=id) print(result) async def test_list_all_canned_response_folder(): result = await list_all_canned_response_folder() print(result) async def test_get_all_solution_category(): result = await get_all_solution_category() print(result) async def test_get_solution_category(): id = 27000124576 result = await get_solution_category(id) print(result) async def test_create_solution_category(): name="Tactical Solutions" description="List of tactics to follow" result = await create_solution_category(name=name,description=description) print(result) async def test_update_solution_category (): id =27000124578 name = "Football Tactic" result = await update_solution_category(category_id=id,name=name) print(result) async def test_get_list_of_solution_folder(): id = 27000124578 result = await get_list_of_solution_folder(id=id) print(result) async def test_create_solution_folder(): name="433 Tactics" category_id = 27000124578 department_ids = [27001017280] result = await create_solution_folder(name=name,category_id=category_id,department_ids=department_ids) print(result) #27000183948 async def test_update_solution_folder(): id = 27000183948 name = "GengenPress Tactics" result = await update_solution_folder(id=id,name=name) print(result) async def test_create_solution_article(): title = "GengenPress Football Tactics" description = """ <p>The GengenPress is a high-intensity football tactic where a team immediately presses the ball after losing possession, aiming to win it back quickly.</p> <p>This article covers the key principles, advantages, and how to train your squad to master this approach.</p> """ folder_id = 27000183948 article_type = 1 # Permanent status = 2 # Published tags = ["football", "tactics", "pressing", "gengenpress"] keywords = ["gengenpress", "football tactics", "high press"] review_date = "2025-12-01" result = await create_solution_article( title=title, description=description, folder_id=folder_id, article_type=article_type, status=status, tags=tags, keywords=keywords, review_date=review_date ) # id 27000093242 print(result) async def test_update_solution_article(): id = 27000093242 title = "GengenPress Football Tactics - A complete guide" result = await update_solution_article(article_id=id,title=title) print (result) async def test_get_list_of_solution_article(): id= 27000183948 result = await get_list_of_solution_article(id=id) print(result) async def test_get_solution_article(): id = 27000093242 result = await get_solution_article(id=id) print(result) async def test_filter_tickets(): query = '"priority:3"' result = await filter_tickets(query) print(result) async def test_filter_requesters(): query = "primary_email:'vijay.r@effy.co.in'" include_agents = True result = await filter_requesters(query, include_agents) print(result) async def test_filter_agents(): query = "department_id:123 AND created_at:>'2024-01-01'" agents = await filter_agents(query) print(agents) async def test_add_requester_to_group(): group_id = 27000229326 requester_id = 27005854063 result = await add_requester_to_group(group_id, requester_id) print(result) async def test_publish_solution_article(): article_id = 27000093217 result = await publish_solution_article(article_id) print(result) if __name__ == "__main__": # asyncio.run(test_create_ticket()) # asyncio.run(test_update_ticket()) # asyncio.run(test_delete_ticket()) # asyncio.run(test_get_ticket_by_id()) # asyncio.run(test_list_service_items()) # asyncio.run(test_get_requested_items()) # asyncio.run(test_create_service_request()) # asyncio.run(test_create_ticket_note()) # asyncio.run(test_send_ticket_reply()) # asyncio.run(test_list_all_ticket_conversation()) # asyncio.run(test_update_ticket_conversation()) # asyncio.run(test_get_all_products()) # asyncio.run(test_get_products_by_id()) # asyncio.run(test_create_product()) # asyncio.run(test_update_product()) # asyncio.run(test_create_requester()) # asyncio.run(test_get_requester_id()) # asyncio.run(test_update_requester()) # asyncio.run(test_list_all_requester_fields()) # asyncio.run(test_create_agent()) # asyncio.run(test_get_agent()) # asyncio.run(test_get_all_agents()) # asyncio.run(test_update_agent()) # asyncio.run(test_get_agent_fields()) # asyncio.run(test_get_all_agent_groups()) # asyncio.run(test_getAgentGroupById()) # asyncio.run(test_create_group()) # asyncio.run(test_update_group()) # asyncio.run(test_update_requester_group()) # asyncio.run(test_get_requester_groups_by_id()) # asyncio.run(test_list_requester_group_members()) # asyncio.run(test_create_requester_group()) # asyncio.run(test_list_all_workspaces()) # asyncio.run(test_get_workspace()) # asyncio.run(test_get_all_canned_response()) # asyncio.run(test_get_canned_response()) # asyncio.run(test_list_all_canned_response_folder()) # asyncio.run(test_get_all_solution_category()) # asyncio.run(test_create_solution_category()) # asyncio.run(test_update_solution_category()) # asyncio.run(test_get_list_of_solution_folder()) # asyncio.run(test_create_solution_folder()) # asyncio.run(test_update_solution_folder()) # asyncio.run(test_create_solution_article()) # asyncio.run(test_update_solution_article()) # asyncio.run(test_get_list_of_solution_article()) # asyncio.run(test_get_solution_article()) asyncio.run(test_filter_tickets()) # asyncio.run(test_filter_requesters()) # asyncio.run(test_filter_agents()) # asyncio.run(test_publish_solution_article()) # asyncio.run(test_add_requester_to_group())