---
title: Notes & Attachments
description: Example prompts for adding and searching notes and attachments.
---
## Ticket Notes
### Search notes on a ticket
**Prompt:**
> "Show me the notes on ticket 48231"
**What happens:** The server calls `autotask_search_ticket_notes` with `ticketId: 48231`.
**Expected output:**
```json
{
"summary": "Found 3 ticket notes (showing 1-3)",
"items": [
{
"id": 55001,
"title": "Initial Contact",
"description": "Called the client to confirm the issue. Email server shows high CPU usage.",
"noteType": 1,
"createDateTime": "2024-01-15T09:45:00Z",
"creatorResourceID": 12345,
"_enhanced": {
"creatorName": "John Smith"
}
},
{
"id": 55002,
"title": "Vendor Escalation",
"description": "Opened case #12345 with the email hosting vendor. ETA 2 hours.",
"noteType": 1,
"createDateTime": "2024-01-15T11:00:00Z",
"creatorResourceID": 12345,
"_enhanced": {
"creatorName": "John Smith"
}
}
],
"total": 3
}
```
### Add a note to a ticket
**Prompt:**
> "Add a note to ticket 48231 titled 'Resolution' with description 'Restarted the email service. Issue resolved. Monitoring for recurrence.'"
**What happens:** The server calls `autotask_create_ticket_note` with `ticketId: 48231`, `title: "Resolution"`, and `description: "Restarted the email service. Issue resolved. Monitoring for recurrence."`.
**Expected output:**
```json
{
"message": "Created ticket note with ID: 55003",
"data": 55003
}
```
### Get a specific note
**Prompt:**
> "Get note 55001 from ticket 48231"
**What happens:** The server calls `autotask_get_ticket_note` with `ticketId: 48231` and `noteId: 55001`.
---
## Project Notes
### Search project notes
**Prompt:**
> "Show notes for project 5021"
**What happens:** The server calls `autotask_search_project_notes` with `projectId: 5021`.
**Expected output:**
```json
{
"summary": "Found 2 project notes (showing 1-2)",
"items": [
{
"id": 56001,
"title": "Kickoff Meeting Notes",
"description": "Discussed timeline, resources, and milestones. Client approved Phase 1 scope.",
"createDateTime": "2024-02-01T10:00:00Z"
}
],
"total": 2
}
```
### Add a note to a project
**Prompt:**
> "Add a note to project 5021 titled 'Status Update' with description 'Phase 1 complete. Moving to Phase 2 next week.'"
**What happens:** The server calls `autotask_create_project_note` with `projectId: 5021`, `title: "Status Update"`, and `description: "Phase 1 complete. Moving to Phase 2 next week."`.
---
## Company Notes
### Search company notes
**Prompt:**
> "Show notes for company 29683451"
**What happens:** The server calls `autotask_search_company_notes` with `companyId: 29683451`.
### Add a note to a company
**Prompt:**
> "Add a company note for 29683451 titled 'Account Review' with description 'Quarterly review scheduled for March 15. Contract renewal discussion needed.'"
**What happens:** The server calls `autotask_create_company_note` with `companyId: 29683451`, `title: "Account Review"`, and `description: "Quarterly review scheduled for March 15. Contract renewal discussion needed."`.
---
## Ticket Attachments
### Search attachments on a ticket
**Prompt:**
> "Show me attachments on ticket 48231"
**What happens:** The server calls `autotask_search_ticket_attachments` with `ticketId: 48231`.
**Expected output:**
```json
{
"summary": "Found 2 ticket attachments (showing 1-2)",
"items": [
{
"id": 60001,
"attachmentType": "FILE_ATTACHMENT",
"fullPath": "screenshot_error.png",
"title": "Error Screenshot",
"contentType": "image/png",
"attachDate": "2024-01-15T09:35:00Z"
},
{
"id": 60002,
"attachmentType": "FILE_ATTACHMENT",
"fullPath": "server_logs.txt",
"title": "Server Logs",
"contentType": "text/plain",
"attachDate": "2024-01-15T10:15:00Z"
}
],
"total": 2
}
```
### Get a specific attachment
**Prompt:**
> "Get attachment 60001 from ticket 48231"
**What happens:** The server calls `autotask_get_ticket_attachment` with `ticketId: 48231` and `attachmentId: 60001`.
