ticket-new-comment.ts•2.13 kB
import {
createTrigger,
Property,
TriggerStrategy,
} from '@activepieces/pieces-framework';
import { aidbaseAuth } from '../common/auth';
import { ticketFormDropdown } from '../common/props';
export const ticketNewComment = createTrigger({
auth: aidbaseAuth,
name: 'ticket_new_comment',
displayName: 'Ticket New Comment',
description: 'Fires when a new comment is added to an existing ticket.',
props: {
ticket_form_id: ticketFormDropdown,
commenter_type: Property.StaticDropdown({
displayName: 'Commenter Type',
description:
'Select the type of commenter to trigger on. Leave blank for all comments.',
required: false,
options: {
options: [
{ label: 'User (Customer)', value: 'USER' },
{ label: 'Agent (Support Staff)', value: 'AGENT' },
],
},
}),
},
sampleData: {
id: 'evt_1Hc2X2JZ6qsJ5XQ',
type: 'ticket.new.comment',
changes: {
comment: {
id: '443968de-64d8-4018-9185-ffb9afb4751d',
type: 'AGENT',
comment: 'Great question! Here is the answer...',
},
},
data: {
id: 'a36306fa-0cc4-4497-8c2a-c7798cfdc720',
ticket_form_id: 'I2o6Ii_4U6m48bmKTTMoR',
status: 'OPEN',
},
},
type: TriggerStrategy.WEBHOOK,
// onEnable is not needed due to manual webhook setup in the Aidbase Dashboard.
async onEnable(context) {
return;
},
// onDisable is not needed as Activepieces does not manage the webhook lifecycle.
async onDisable(context) {
return;
},
async run(context) {
const payloadBody = context.payload.body as {
type: string;
changes: { comment: { type: string } };
data: { ticket_form_id: string };
};
const { ticket_form_id, commenter_type } = context.propsValue;
if (payloadBody.type !== 'ticket.new.comment') {
return [];
}
if (ticket_form_id && payloadBody.data.ticket_form_id !== ticket_form_id) {
return [];
}
if (commenter_type && payloadBody.changes.comment.type !== commenter_type) {
return [];
}
return [payloadBody];
},
});