ticket-created.ts•1.48 kB
import { createTrigger, TriggerStrategy } from '@activepieces/pieces-framework';
import { aidbaseAuth } from '../common/auth';
import { ticketFormDropdown } from '../common/props';
export const ticketCreated = createTrigger({
auth: aidbaseAuth,
name: 'ticket_created',
displayName: 'Ticket Created',
description: 'Fires when a new ticket is created in Aidbase.',
props: {
ticket_form_id: ticketFormDropdown,
},
sampleData: {
id: 'evt_1Hc2X2JZ6qsJ5XQ',
type: 'ticket.created',
data: {
id: 'a36306fa-0cc4-4497-8c2a-c7798cfdc720',
ticket_form_id: 'I2o6Ii_4U6m48bmKTTMoR',
status: 'OPEN',
priority: 'MEDIUM',
field_values: [
{ id: 'uv9xA', name: 'Your name', type: 'TEXT', value: 'John Doe' },
],
},
},
type: TriggerStrategy.WEBHOOK,
// onEnable is not needed due to manual webhook setup in the Aidbase Dashboard.
async onEnable(context) {
return;
},
// onDisable is not needed as Activepieces does not manage the webhook lifecycle.
async onDisable(context) {
return;
},
async run(context) {
const payloadBody = context.payload.body as {
type: string;
data: { ticket_form_id: string };
};
const { ticket_form_id } = context.propsValue;
if (payloadBody.type !== 'ticket.created') {
return [];
}
if (ticket_form_id && payloadBody.data.ticket_form_id !== ticket_form_id) {
return [];
}
return [payloadBody];
},
});