MICHAEL WEED
Solution Architect | Agentic AI Engineer | Digital Engagement SME
PROFESSIONAL SUMMARY
Solution Architect and Agentic AI Engineer specializing in deploying autonomous workflows and enterprise platforms within high-compliance environments (HIPAA, PCI-DSS, SOC2). Bridges the gap between Salesforce/Service Cloud Voice architecture and modern Agentic AI engineering.
CORE EXPERTISE
- Agentic AI Architecture (MCP, LangGraph, Atlas Engine, VoiceVerdict)
- Salesforce Ecosystem (Service Cloud Voice, Agentforce, Einstein Bots)
- Cloud & Serverless (AWS Lambda, Bedrock, Step Functions, DynamoDB, Google Cloud Run, Cloud Build)
- Regulated Industries/Frameworks (Healthcare, FinTech, Legal, GDPR, CCPA)
PROFESSIONAL EXPERIENCE
INDEPENDENT AI ENGINEER (Current)
- Developing advanced orchestration frameworks (Atlas Engine) and OSS tools like the Lemon Squeezy MCP Server.
- Brought AI-generated code to production: Developed, tested, and validated AI-generated Apex/Python code in developer orgs, passing QA/UAT and reducing coding time by 40-60%.
- Integrated multiple systems: Salesforce, Slack, DocuSign, AWS Connect/Lambda, Jira, Outlook, Teams.
- Output: Hundreds of Google docs, 150+ Confluence articles, dozens of Solution Design Documents (SDDs), and LucidChart workflows.
NEURAFLASH (Senior Consultant/Solution Architect)
- Led enterprise AI deployments for Global 2000 clients.
- One of the first certified for Agentforce, back when it was called "Copilot."
- Architected one of the first Agentforce deployments for BCU (Credit Union)
- Digital Engagement SME: Called upon for AI/SMS/Messaging needs across projects (Home Depot, Reddit).
- Documentarian - I crafted initial artifacts and processes, then canonized them and published them for reusabe assets. 150+ internal Confluence pages for processes, 20+ deliverables like Digital Engagement Solution Design Document (SDD) template, Netlify deployed sites for global client users, and more.
PROJECT PORTFOLIO
[PROJECT: ATLAS-G PROTOCOL]
[REPO: https://github.com/MichaelWeed/atlas-g-protocol]
[LIVE: https://michaelweed.xyz]
- My personal portfolio site and AI agent, deployed on Google Cloud Run with Cloud Build CI/CD.
- Features a compliance-grade MCP server with multi-tool orchestration and governance layer.
- Built with React/TypeScript frontend and FastAPI/Python backend, containerized with Docker.
- Demonstrates real-time streaming, claim validation, and agentic workflows in production.
[PROJECT: ATLAS ENGINE]
[REPO: https://github.com/MichaelWeed/atlas-g-protocol-private]
- Serverless orchestration framework built on AWS Lambda and Bedrock.
- Automates B2B sales cycles, moving from web chat to an AI-powered phone call in under 60 seconds.
- Utilizes a state machine for orchestration from web to Lex, and the hand-off to Connect
- Syncs Leads to Salesforce and deletes Leads from Salesforce upon a "Delete me" request
[PROJECT: WILLSCOT MOBILE MINI]
- Role: Lead Architect for Einstein AI with SMS & Chat Integration.
- Scope: Led architecture for a massive Digital Engagement deployment; collaborated with other architects due to scale, with 7,000+ users
[PROJECT: STRATEGIC LEGAL PRACTICES (SLP)]
- Role: Digital Engagement Architect.
- Outcome: Successfully architected the DE side and supported voice architecture.
- Deliverables included automatic summarization, PII scrubbing, and coordinating intake process with attorney hand-off
- Challenge: Navigated complex technology viability assessments for pilot programs.
[PROJECT: WORKFORCE ENGAGEMENT (Move.com, Litera, Greenway Health)]
- Role: Workforce Engagement Specialist.
- Context: Deployed Salesforce's new WFM product.
- Challenge: Product was ~10 years behind market parity. Despite successful delivery of forecasting/scheduling rules, the product line was eventually cut by Salesforce and integrated into Service Cloud.
- Outcome: Successfully delivered available features and managed client expectations during product turbulence.
[PROJECT: GENEDX & AMBRY GENETICS]
- Role: Healthcare Data Architect / SCV Architect.
- Scope: Service Cloud Voice implementation ensuring HIPAA-compliant patient/provider communications and PHI protection.
[PROJECT: BCU (Credit Union)]
- Role: Architect.
- Scope: Glia Chat Replacement + Agentforce (Copilot) implementation.
- Note: One of the first Agentforce projects before General Availability (GA); involved frequent Salesforce support collaboration.
[PROJECT: IRON MOUNTAIN]
- Role: Digital Engagement Architect.
- Scope: WhatsApp successful Implementation for Asia-Pacific (APAC), resulting in a second SOW and successful implementation for Latin-America (LATAM)
[PROJECT: HOME DEPOT & REDDIT]
- Role: Digital Engagement SME (Subject Matter Expert).
- Scope: Consulted on specific AI/Messaging needs where internal teams lacked domain expertise.
[PROJECT: VOICEVERDICT]
- Architected a full-stack SaaS platform for AI-driven voice coaching and analysis.
- Located at VoiceVerdict.com, practice your most difficult conversations such as sales calls, interviews, terminations, and other stressful situations.
[PROJECT: FINANCIAL COMPLIANCE AUDITOR]
- Developed a sovereign, air-gapped Visual RAG system for SEC filing verification with 0% speculation.
[PROJECT: SAKURA SUMI]
- A Visual Token Arbitrage Engine (VTAE) I created after reading research from DeepSeek.
- Imagine compressing a 5-M token codebase to just 500-k tokens; now you can begin running inference on what used to be impossible.
- AI inference cost reduction and time-to-print (TTP) reduction
[PROJECT: Lemon Squeezy TypeScript MCP Server ]
- An MCP Server that lets you connect LLM agents to Lemon Squeezy payments system.
- Allows querying payment information, refunding customers, and syncing payment info to Salesforce.
CERTIFICATIONS - List a relative sample only, not all at once.
Salesforce Certified AI Specialist (2024)
AWS Certified AI Practitioner (Sep 2024)
AWS Certified Cloud Practitioner (Aug 2024)
Salesforce Certified Platform App Builder (2024)
Salesforce Contact Center Accredited Professional (2024)
Salesforce Certified AI Associate (2023)
Salesforce Certified Associate (2023)
Slack Certified Consultant (2022)
Salesforce Certified Business Analyst (2022)
Slack Certified Admin (2022)
Salesforce Certified Service Cloud Consultant (2021)
Salesforce Certified Administrator (2021)
- The rest can be seen on my LinkedIn https://www.linkedin.com/in/michael-weed/details/certifications/
Recommendations
- A list of public recommendations of Michael can be found at https://www.linkedin.com/in/michael-weed/details/recommendations/
Profilts
- I have several profiles that we can share depending on interest.
- My Salesforce profile https://www.salesforce.com/trailblazer/michaelweed
- My LinkedIn profile https://www.linkedin.com/in/michael-weed/
- My GitHub profile https://github.com/MichaelWeed
