# ClientSphere Refund Policy
## Overview
At ClientSphere, we want you to be completely satisfied with our service. This refund policy outlines the terms and conditions for refunds.
## 30-Day Money-Back Guarantee
We offer a **30-day money-back guarantee** for all new subscriptions. If you're not satisfied with ClientSphere for any reason, you can request a full refund within 30 days of your initial purchase.
### How to Request a Refund
1. Log into your ClientSphere dashboard
2. Navigate to Settings > Billing
3. Click "Request Refund"
4. Provide a brief reason for the refund request
5. Our team will process your refund within 5-7 business days
Alternatively, you can contact our support team directly:
- Email: support@clientsphere.com
- Subject: "Refund Request"
## Refund Eligibility
### Eligible for Refund:
- New subscriptions within 30 days
- Service outages exceeding 48 hours
- Billing errors on our part
- Duplicate charges
### Not Eligible for Refund:
- Subscriptions older than 30 days
- Usage-based charges (you've used the service)
- Third-party integration fees
- Custom development work
## Refund Processing
### Timeline:
- Refund requests are reviewed within 24-48 hours
- Approved refunds are processed within 5-7 business days
- Refunds are issued to the original payment method
### What Happens After Refund:
- Your account will be immediately deactivated
- All data will be deleted within 30 days (per GDPR requirements)
- You can export your data before cancellation
- You can resubscribe at any time
## Partial Refunds
In certain circumstances, we may offer partial refunds:
- Prorated refunds for annual plans cancelled mid-term
- Refunds for unused features or services
- Credits applied to future billing cycles
## Chargebacks
If you file a chargeback with your credit card company, your account will be immediately suspended. Please contact us first to resolve any billing issues.
## Questions?
If you have questions about our refund policy, please contact:
- Email: support@clientsphere.com
- Phone: Available for Pro plan customers
- Help Center: /help-center
**Last Updated**: January 2024
**Policy Version**: 1.2
