# ClientSphere Company FAQ
## General Information
### What is ClientSphere?
ClientSphere is an AI-powered customer support platform that helps businesses provide intelligent, automated customer service through chatbots and knowledge base integration.
### Who can use ClientSphere?
ClientSphere is designed for businesses of all sizes, from startups to enterprises, who want to improve their customer support efficiency and provide 24/7 automated assistance.
## Pricing & Plans
### What are your pricing plans?
We offer three main plans:
**Starter Plan** - $29/month
- 500 chats per month
- Basic knowledge base (up to 10 documents)
- Email support
- Standard response time
**Growth Plan** - $99/month
- 5,000 chats per month
- Advanced knowledge base (up to 100 documents)
- Priority email support
- Faster response time
- Analytics dashboard
**Pro Plan** - $299/month
- Unlimited chats
- Unlimited knowledge base documents
- 24/7 phone and email support
- Custom integrations
- Advanced analytics and reporting
- Dedicated account manager
### Do you offer a free trial?
Yes! We offer a 14-day free trial for all plans. No credit card required. You can cancel anytime during the trial period.
### Can I upgrade or downgrade my plan?
Yes, you can change your plan at any time. Upgrades take effect immediately, while downgrades take effect at the end of your current billing cycle.
## Account & Billing
### How do I reset my password?
To reset your password:
1. Go to the login page
2. Click "Forgot your password?"
3. Enter your email address
4. Check your email for reset instructions
5. Follow the link to create a new password
### What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) and PayPal. Enterprise customers can also pay via invoice.
### When will I be charged?
You'll be charged on the same date each month based on when you signed up. For annual plans, you'll be charged once per year.
### Can I get a refund?
Yes, we offer a 30-day money-back guarantee. If you're not satisfied with ClientSphere, contact our support team within 30 days of your purchase for a full refund.
## Features & Functionality
### What file types can I upload to the knowledge base?
We support the following file formats:
- PDF documents (.pdf)
- Microsoft Word documents (.doc, .docx)
- Plain text files (.txt)
- Markdown files (.md)
Maximum file size is 50MB per document.
### How does the AI chatbot work?
Our chatbot uses Retrieval-Augmented Generation (RAG) technology. It:
1. Searches your knowledge base for relevant information
2. Retrieves the most relevant document chunks
3. Generates answers based on your actual content
4. Provides citations so customers know the source
5. Refuses to answer questions outside your knowledge base
### What languages do you support?
Currently, our platform supports English, Spanish, French, German, and Portuguese. More languages are coming soon!
### Can I customize the chatbot's appearance?
Yes! With our Widget Customization feature, you can:
- Change colors and branding
- Customize the welcome message
- Adjust button styles and positions
- Add your company logo
## Integration & Setup
### How do I integrate ClientSphere with my website?
Integration is simple:
1. Go to Widget settings in your dashboard
2. Copy the provided JavaScript snippet
3. Paste it into your website's HTML (before the closing </body> tag)
4. The chat widget will appear automatically
### Do you have an API?
Yes! We provide a RESTful API for advanced integrations. Check our API documentation at /api for details on endpoints, authentication, and examples.
### Can I integrate with other tools?
Yes, we support integrations with:
- Slack
- Microsoft Teams
- Zendesk
- Salesforce
- Custom webhooks
Contact support for enterprise integration options.
## Support & Help
### How can I contact support?
You can reach us through:
- **Email**: support@clientsphere.com
- **In-app chat**: Use the chat widget in your dashboard
- **Phone**: Available for Pro plan customers (24/7)
- **Help Center**: Visit /help-center for documentation
### What are your support hours?
- **Starter Plan**: Email support, Monday-Friday, 9 AM - 5 PM EST
- **Growth Plan**: Priority email support, Monday-Friday, 9 AM - 6 PM EST
- **Pro Plan**: 24/7 phone and email support
### Do you offer training?
Yes! We provide:
- Onboarding sessions for new customers
- Video tutorials in our Help Center
- Webinars and best practices guides
- Custom training for enterprise customers
## Technical Requirements
### What browsers are supported?
ClientSphere works on all modern browsers:
- Chrome (latest version)
- Firefox (latest version)
- Safari (latest version)
- Edge (latest version)
### Do you have a mobile app?
Currently, we offer a mobile-responsive web interface. Native mobile apps are coming in Q2 2024.
### What are the system requirements?
ClientSphere is cloud-based, so you only need:
- A modern web browser
- Internet connection
- No additional software installation required
## Security & Privacy
### How secure is my data?
We take security seriously:
- All data is encrypted in transit (TLS/SSL)
- Data is encrypted at rest
- SOC 2 Type II certified
- GDPR compliant
- Regular security audits
### Where is my data stored?
Data is stored in secure, SOC 2 compliant data centers. You can choose your preferred region during setup (US, EU, or Asia-Pacific).
### Can I export my data?
Yes, you can export all your data at any time:
- Chat transcripts
- Knowledge base documents
- Analytics data
- User information
Go to Settings > Data Export to download your data.
## Troubleshooting
### The chatbot is not responding
If your chatbot isn't responding:
1. Check if the RAG backend is online (status indicator in dashboard)
2. Verify your knowledge base has documents uploaded
3. Check your API key is configured correctly
4. Review error logs in the dashboard
### Answers are not accurate
To improve answer accuracy:
1. Upload more relevant documents to your knowledge base
2. Ensure documents are well-structured and clear
3. Use specific, detailed questions
4. Review and update your knowledge base regularly
### I'm getting quota exceeded errors
This means you've reached your monthly chat limit:
- Check your usage in Billing & Usage dashboard
- Upgrade your plan for more chats
- Wait until next billing cycle for limit reset
## Getting Started
### How do I get started?
1. Sign up for a free trial account
2. Complete the onboarding form
3. Upload your first document to the knowledge base
4. Test the chatbot with sample questions
5. Customize your widget appearance
6. Add the widget to your website
### Do you have a getting started guide?
Yes! Check out our comprehensive documentation at /documentation. We also offer:
- Video tutorials
- Step-by-step guides
- Best practices
- Example use cases
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**Last Updated**: January 2024
**Version**: 2.1
**Contact**: support@clientsphere.com
