Kayako MCP by usefulapi

Each tool targets a distinct resource and action: cases, case posts, case tags, users, organizations, roles, teams, channels, case options, articles, and help-center search are all clearly separated. The few potentially overlapping pairs (update_case vs. add_case_tags, search vs. search_help_center) are explicitly distinguished in their descriptions.

All tools use the same kayako_ prefix and snake_case, with action-oriented names such as list_cases, get_case, create_user, update_case, and add_case_tags. Minor variants like reply_to_case and search are still predictable and readable within the set.

At 21 tools, the surface is heavy and sits in the borderline 16-25 range. Although each tool maps to a real Kayako endpoint, several reference-list tools (roles, teams, channels, case options, organizations) could feel numerous for an agent to navigate.

Core case workflows are well covered: create, get, list, update, reply, tag, read posts, search, and reference lookups. There are minor gaps around user update/delete, organization get/create/update, article management, and destructive case operations, but the main support-agent lifecycle is usable.