Agiloft MCP by usefulapi

Enables AI agents to search and read tickets and their conversations, contacts, companies, agents, groups, knowledge base articles, SLA policies, business hours and canned responses, and, on explicit request, create and update records, reply to tickets, add notes, and perform confirmed deletes, merges or conversions. It is stateless and multi-tenant, taking per-request credentials via HTTP headers so every action is performed as the designated agent.

Integrates with ConnectWise Manage API to enable ticket, company, and contact management operations. Supports filtering, pagination, and CRUD actions.

Enables secure interaction with Request Tracker (RT) for ticket management, including search, creation, updates, resolution, time tracking, and workflow automation.

Enables interaction with VTiger CRM through tools for module listing, CRUD operations, querying, and searching records.