Support Case Workbench
Server Details
Add a support case follow-up
- Status
- Unhealthy
- Last Tested
- Transport
- Streamable HTTP
- URL
Tool Definition Quality
Average 3.6/5 across 1 of 1 tools scored.
With only one tool, there is no possibility of confusion between tools. The agent will always select this tool when needed.
The single tool uses a clear verb_noun pattern ('add_ticket_comment'), which is consistent and descriptive. No conflicts exist.
A support case workbench typically requires multiple operations (create, update, list, delete cases), but only one tool is provided, making it severely inadequate for the domain.
Only a single 'add comment' tool exists, while essential operations like creating, updating, or viewing cases are missing, leaving the surface incomplete for meaningful workflow.
Frequently Asked Questions
Claiming proves that you control a remote MCP connector. It does not move, proxy, or interrupt the server.
Open the connector listing, choose Claim ownership, and sign in to Glama.
Complete one verification method:
GitHub identity — fastest for official registry listings. For a namespace such as
io.github.alice/server, link the matching GitHub user or an account that owns the GitHub organization, then choose Claim with GitHub.HTTP challenge — works when you can deploy a public file. Generate a token, publish the exact JSON Glama shows at
/.well-known/glama.jsonon the same origin as the connector, then choose Check HTTP challenge.DNS challenge — works when you control DNS but cannot change the server. Generate a token, create the exact TXT record Glama shows, wait for it to propagate, then choose Check DNS challenge.
After verification, Glama sends a confirmation email and gives you access to listing details, thumbnails, health checks, and analytics. Keep the HTTP file or DNS record in place: Glama periodically checks it and ownership remains verified while the token is discoverable.
The HTTP ownership file has this structure:
{
"$schema": "https://glama.ai/mcp/schemas/connector.json",
"claim": "glama_claim_..."
}Claim tokens are opaque, stable, and bound to the signed-in Glama account. They contain no email address or other personal information. If Glama can no longer discover a verified HTTP or DNS token, it starts a seven-day grace period before removing claim-based access. Restore the same token during that period to keep ownership verified. Never publish an email address, Glama session token, GitHub token, or connector credential as ownership proof.
If verification fails, confirm that you copied the current token exactly. The HTTP file must be public, return valid JSON with a successful HTTP response, and stay on the connector's origin. DNS changes may need more time to propagate. A claim cannot transfer to a different origin or hostname: if the connector target changes, Glama starts the grace period and the new target must be claimed separately after the previous claim is released.
For a connector linked to the official MCP Registry, registry updates continue to replace its name, description, and URL by default. After claiming, open Manage connector and enable Use Glama listing details as the source of truth if edits made on Glama should be preserved. Categories and thumbnails are always managed on Glama; registry linkage and technical connection settings continue to sync.
Control your server's listing on Glama, including description and metadata
Access analytics and receive server usage reports
Get monitoring and health status updates for your server
Feature your server to boost visibility and reach more users
For users:
Full audit trail – every tool call is logged with inputs and outputs for compliance and debugging
Granular tool control – enable or disable individual tools per connector to limit what your AI agents can do
Centralized credential management – store and rotate API keys and OAuth tokens in one place
Change alerts – get notified when a connector changes its schema, adds or removes tools, or updates tool definitions, so nothing breaks silently
For server owners:
Proven adoption – public usage metrics on your listing show real-world traction and build trust with prospective users
Tool-level analytics – see which tools are being used most, helping you prioritize development and documentation
Direct user feedback – users can report issues and suggest improvements through the listing, giving you a channel you would not have otherwise
The connector status is unhealthy when Glama is unable to successfully connect to the server. This can happen for several reasons:
The server is experiencing an outage
The URL of the server is wrong
Credentials required to access the server are missing or invalid
If you are the owner of this MCP connector and would like to make modifications to the listing, including providing test credentials for accessing the server, please contact support@glama.ai.
Discussions
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