Verified job reviews for tradespeople: one-tap star links, spoken score, automatic dispute desk.
Scored across 9 tools
Each tool targets a clearly distinct action in the review lifecycle (register, log a job, read score, list reviews, reply, dispute, export, explain rules), so misselection is unlikely. The only mild overlap is between my_score and list_reviews, since my_score also returns the three newest reviews and unanswered low reviews, but the descriptions make the intended division of labour clear.
Seven of nine names follow a clean verb_noun snake_case pattern (register_trade, job_done, list_reviews, reply_to_review, dispute_review, export_history, update_trade). The exceptions — my_score and review_rules — are noun-style read tools, which is a minor deviation but still readable and predictable in context.
Nine tools is a well-scoped set for a review-collection service: setup, job logging, score/review reads, reply, dispute, export and rules explanation. Every tool maps to a distinct user need and none feels like filler.
The surface covers the full lifecycle from registration through job logging, reviews, replies, disputes and data export, with export_history acting as a catch-all for the business record. The notable gap is trade_key recovery or rotation — the key is shown only once and no tool can retrieve or reissue it, and there is no dedicated read of trade profile details outside update_trade's return value.
The dispute desk. Used when the trade says a review is unfair, untrue, from someone who was not their customer, blackmail ("refund me or I leave 1 star"), or contains private details, abuse or something legally wrong. It settles the dispute straight away from fixed rules (no person reads it, except legal notices) and returns verdict ("review_stays" or "sent_to_nero"), why, what_you_can_do and usually an example_reply the trade can adapt for their public reply. A genuine customer's opinion is never removed, because hiding real negative reviews is banned by UK law (DMCC Act 2024); private details and swearing are already removed by machine before any review is published. Reasons: not_true, customer_was_to_blame (for example they were out, or changed the job), asked_for_money_or_threatened, not_my_customer, not_about_this_job, personal_data, abusive_language, legal_notice (a solicitor's letter or court order; put the details in note). The review stays visible and counting whatever the verdict.
Inputs: reason (required), review_id (required), trade_key (required), note.
Returns the business's full record (every logged job, every rating, the totals in Nero Work's own field names, branding and nero_trade_ref) so the history can be loaded into Nero Work, the agent job exchange for trades, or kept as a backup.
Inputs: trade_key (required).
Records a finished job, whether the customer seemed happy or not (asking every customer, not only happy ones, keeps the reviews fair), for example when the trade says "job done for Mrs Patel". Returns a one-time review link, a ready-to-send neutral message (message_to_send), and WhatsApp and SMS share links. Nero sends nothing: the trade sends the message to the customer, ideally the same day. The customer taps 1 to 5 stars and can add a sentence. Calling it twice for the same customer and job within 24 hours returns the same link. Rules enforced here: there is no option to ask only happy customers (that is review gating, banned by UK law), and a custom message_intro is refused if it asks for a particular rating, steers unhappy customers elsewhere, or offers any reward. Limit 30 jobs a day per business.
Inputs: trade_key (required), job_summary (required), customer_name (required), finished_on, +1 more.
Lists every review for the business, newest first (the only order offered; reviews are never sorted by stars), with stars, words, reviewer, job, date and any reply. Use limit and offset to page through.
Inputs: trade_key (required), limit, offset.
Answers "what's my score", "what's my level", "how many reviews have I got" or "any new reviews". Returns spoken, one short paragraph written to be read aloud, plus the score (average stars to one decimal, same maths as Nero Work), number of reviews, verified jobs, level (New, Level 5 at 10 jobs, Level 10 at 25, Level 25 at 75), jobs to the next level, a star breakdown, customers who have not reviewed yet, and the three newest reviews.
Inputs: trade_key (required).
Sets up a tradesperson's business once, with their name, colours, logo and optional Google review link. Returns a trade_key (every other tool needs it, and it is shown only once), the public trade page link, and a nero_trade_ref that carries the history into Nero Work. No human sign-up form or password exists; this call is the sign-up. One registration per business; details change through update_trade.
Inputs: display_name (required), town, logo_url, trade_type, +6 more.
Posts the trade's one public reply under a review (replies are final; the review itself never changes). A calm, specific reply under a 1 to 3 star review is what future customers read; my_score lists low reviews still without one. The reply is checked and refused, with the reason and how to fix it, if it uses the customer's surname, any phone number, email or address, swearing, insults such as "liar" or "scammer", legal threats or talk of police, what the customer owes, capitals throughout, or asks the customer to change or remove the review or offers anything for it. Giving the trade's side as plain facts, saying sorry and offering to put the job right are all fine.
Inputs: reply (required), review_id (required), trade_key (required).
Explains the review law rules Nero Reviews enforces (UK DMCC Act 2024 and CMA fake review guidance) in plain words, including, for example, why a trade cannot pick which customers to ask.
Inputs: no named parameters.
Changes the business details shown on the review pages: name, trade, town, brand colours, logo link or Google review link. Only the fields given change. Returns the trade page link.
Inputs: trade_key (required), town, logo_url, trade_type, +7 more.
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