Post the public reply under a review
reply_to_reviewPosts the trade's one public reply under a review (replies are final; the review itself never changes). A calm, specific reply under a 1 to 3 star review is what future customers read; my_score lists low reviews still without one. The reply is checked and refused, with the reason and how to fix it, if it uses the customer's surname, any phone number, email or address, swearing, insults such as "liar" or "scammer", legal threats or talk of police, what the customer owes, capitals throughout, or asks the customer to change or remove the review or offers anything for it. Giving the trade's side as plain facts, saying sorry and offering to put the job right are all fine.
Tool call template
Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.
{
"id": 1,
"jsonrpc": "2.0",
"method": "tools/call",
"params": {
"arguments": {
"trade_key": "<trade_key>",
"review_id": "<review_id>",
"reply": "<reply>"
},
"name": "reply_to_review"
}
}Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| reply | Yes | The reply, 15 to 500 characters. | |
| review_id | Yes | review_id from my_score or list_reviews. | |
| trade_key | Yes | The trade_key that register_trade returned for this business (starts with nrk_). |