Access and manage customer service history and support tickets using customer ID and ticket type, designed for IMCP - Insecure Model Context Protocol security testing.
Retrieve a specific Zendesk ticket by its ID using the Zendesk MCP Server, enabling efficient access to ticket details for streamlined support management.
Retrieve and manage support tickets from Freshdesk with pagination support, enabling efficient handling of large datasets for streamlined customer service operations.
Enables AI agents to interact with Zendesk ticket data for customer support analysis and insights. It supports searching tickets by tags or keywords, retrieving ticket details, and analyzing agent performance and service trends.