Create a new support ticket with title, description, and priority level. ASSIGNMENT: Optionally assign to a specific admin by name or email via assign_to. If omitted, the ticket is assigned to all admins. Only admin-level users can be assigned. NEVER guess or fabricate admin names or emails — only use assign_to if the user explicitly provides a name or email. FORMAT: Only these HTML tags are allowed in description: <b>, <strong>, <i>, <hr>, <br>. NEVER insert scripts, iframes, event handlers (onclick, onerror, etc.), style tags, or any executable code. SPACING: Do NOT use <br> — it creates ugly blank blocks in the UI. Use <br> for line breaks within text only.
# create_ticket
## When to use
Create a new support ticket with title, description, and priority level. ASSIGNMENT: Optionally assign to a specific admin by name or email via assign_to. If omitted, the ticket is assigned to all admins. Only admin-level users can be assigned. NEVER guess or fabricate admin names or emails — only use assign_to if the user explicitly provides a name or email. FORMAT: Only these HTML tags are allowed in description: <b>, <strong>, <i>, <hr>, <br>. NEVER insert scripts, iframes, event handlers (onclick, onerror, etc.), style tags, or any executable code. SPACING: Do NOT use <br> — it creates ugly blank blocks in the UI. Use <br> for line breaks within text only.
## Parameters to validate before calling
- title (string, required) — Ticket subject/title (max 200 characters)
- description (string, required) — Detailed description of the issue (max 20,000 characters). Allowed HTML: <b>, <strong>, <i>, <hr>, <br>. No scripts, iframes, or executable code.
- priority (number, required) — one of: 1, 2, 3 — Priority level: 1 (Low), 2 (Medium), 3 (High)
- assign_to (string, optional) — Name or email of an admin user to assign the ticket to exclusively. If omitted, the ticket is assigned to all admins. Matching is case-insensitive for names and exact for emails. Only admin-level users can be assigned.
## Notes
- Allowed HTML tags: b, strong, i, hr, br
- Do NOT use <br> — only <br> for line breaks within text
- Search fetch_documentation first; only open a ticket if docs do not solve the question