A
licenseA
qualityC
maintenanceGives Claude read-only tools to list leads, inspect normalized business context, preview the deterministic routing decision (including a country inferred from untrusted notes, always flagged for review), inspect a case's ledger state and audit trail, and explain the ordered policy rules. All outputs are read-only, so the assistant can explain why a lead went where it did while every assignment still requires human approval.
6
MIT