"The Agent Times - Publication or Newsletter" matching MCP servers:

Provides ServiceNow ITSM tools (incidents, knowledge, CMDB, user lookups) to AI agents, with an evaluation harness that measures tool-selection accuracy, task completion, and latency.

MCP server for a production-shaped service-business agent, enabling grounded knowledge search, intake collection, and human escalation with deterministic safety boundaries.

Enables agents to search answered tickets, ask new questions, and answer waiting questions on the shared help desk, while providing read-only observation of visits.

Exposes order status lookup and knowledge base search tools from the Support Agent AI over MCP, enabling MCP clients to handle customer support queries with grounded, citation-backed answers.

Privacy-first Telegram MCP server enabling maintainers to triage chats, inspect context, search messages, draft replies, and send authorized messages locally without a cloud relay.

Enables managing car repair records through MCP tools, with OAuth authentication via Microsoft Entra ID.

Enables AI assistants to handle customer support by looking up order status, semantically searching knowledge bases, and creating support tickets through MCP tools, with grounded answers and automated evaluations.

Provides order lookup, customer lookup, and refund issuance tools with categorized errors to ensure accurate routing and distinguish access failures from valid empty results.

Enables ticket management and AI triage through Mistral-compatible models, with tools for creating, listing, retrieving, triaging, and updating support tickets.

Enables natural language queries over internal policy documents using RAG, and provides tools to search policies and check ticket status via MCP.

Provides e-commerce customer support tools for order status, delivery, account, and policy questions, with RAG-grounded retrieval and strict authorization checks over mock data.

MCP server for AI-native L1 support: triages tickets, answers from a knowledge base, escalates to L2 via Telegram/GitHub, and manages feedback, with a LangGraph workflow and safety guardrails.

Exposes tools for querying prices, checking availability, and scheduling car detailing appointments, enabling conversational voice interactions without the web platform.

Enables support engineers to analyze tickets against a help center with cited retrieval, role-gated and human-confirmed actions, and safety-gated evaluation.

Enables AI agents to check order statuses, retrieve FAQ policy answers via RAG, and create/manage support tickets, all based on the e-commerce support workflow in the repository.

A proof of concept MCP server that gives AI agents business context for e-commerce operations including orders, inventory, logistics, returns, claims, and payments.

Exposes Zoom Phone call data and Zoom Virtual Agent knowledge-base/engagement data as tools for AI clients, authenticated via server-to-server OAuth.

Enables secure support-ticket and customer-account operations with signed JWT authentication, prompt-injection and tool-poisoning guardrails, and human-in-the-loop confirmation for destructive actions.

Enables AI assistants to fetch, analyze, and respond to Google Business Profile reviews with AI-generated replies through secure OAuth integration with Google's My Business API.

Enables MCP tool calls for order status checking and refund issuance, secured with cryptographic identity proofs and delegation credentials, automatically approving refunds under $50 while requiring human authorization for larger amounts.