ServiceNow CMDB MCP Server

A Model Context Protocol (MCP) server for interacting with ServiceNow CMDB (Configuration Management Database) tables.

Features

• Tool: get_cmdb_table_data - Query any CMDB table with filtering, field selection, and pagination

Related MCP server: ServiceNow MCP Server

Installation for Claude

Step 1: Setup the Server

1. Navigate to the project directory

   cd "ServiceNow CMDB MCP"

2. Activate virtual environment

   source venv/bin/activate  # On Windows: venv\Scripts\activate

3. Configure ServiceNow credentials

   cp .env.template .env

   Edit .env file with your ServiceNow instance details:

   SERVICENOW_URL=https://your-instance.service-now.com
   SERVICENOW_USER=your-username
   SERVICENOW_PASS=your-password

4. Start the MCP server

   python server.py

   You should see: INFO: Started server process and INFO: Uvicorn running on http://127.0.0.1:9123

Step 2: Configure Claude

1. Open Claude settings (gear icon in bottom left)

2. Navigate to MCP section

3. Add the following configuration to your mcpServers section:

   "mcpServers": {
     "ServiceNowCMDB": {
       "command": "npx",
       "args": ["mcp-remote", "http://localhost:9123/mcp/"]
     }
   }

4. Save and restart Claude

Step 3: Verify Installation

Once Claude restarts, you should see:

• A new "ServiceNowCMDB" server in your MCP servers list

• Access to the get_cmdb_table_data tool

Prerequisites

• Python 3.11+

• Node.js and npm (for npx command)

• ServiceNow instance with API access

• Valid ServiceNow credentials

Usage in Claude

After setup, you can use the tool in Claude:

Get all computers from CMDB:
Use get_cmdb_table_data with table_name="cmdb_ci_computer"

Get specific fields:
Use get_cmdb_table_data with table_name="cmdb_ci_computer" and fields="name,serial_number,manufacturer"

Filter by status:
Use get_cmdb_table_data with table_name="cmdb_ci_computer" and query="operational_status=1"

API Endpoints

The server runs on http://127.0.0.1:9123 by default.

Tools

get_cmdb_table_data

Query any CMDB table with optional filtering and field selection.

Parameters:

• table_name (required): Name of the CMDB table

• query (optional): ServiceNow query string for filtering

• fields (optional): Comma-separated list of fields to return

• limit (optional): Maximum number of records (default: 100)

• offset (optional): Number of records to skip (default: 0)

Usage Examples

Get all computers

await get_cmdb_table_data("cmdb_ci_computer")

Get specific fields

await get_cmdb_table_data(
    "cmdb_ci_computer",
    fields="name,serial_number,manufacturer"
)

Filter by status

await get_cmdb_table_data(
    "cmdb_ci_computer",
    query="operational_status=1"
)

Common CMDB Tables

• cmdb_ci_computer - Computer configuration items

• cmdb_ci_server - Server configuration items

• cmdb_ci_network_gear - Network equipment

• cmdb_ci_storage_device - Storage devices

• cmdb_ci_database - Database configuration items

Error Handling

The server includes comprehensive error handling for:

• Missing credentials

• HTTP errors from ServiceNow

• Invalid JSON responses

• Network timeouts

License

MIT License