MCP Support Agent

This repo started as a small Express ticket API. I used it to learn how an existing API can be exposed through MCP, then added an Ollama-based agent and document search with local embeddings and LanceDB.

The code covers two use cases:

• ticket tools backed by a REST API

• support-document search backed by a local vector database

How it works

User question
    ↓
Ollama model
    ↓ requests a tool
TypeScript MCP client
    ↓ stdio
MCP server
    ├── ticket tools → Express REST API
    └── document search → EmbeddingGemma → LanceDB

The model sees the available tools through MCP listTools(). When it requests a tool, the TypeScript client calls the MCP server and sends the result back to the model.

Related MCP server: OTRS MCP Server

MCP tools

Document search

Support articles are split into sentences and embedded with embeddinggemma:300m-qat-q4_0. The indexing script stores the chunks and their vectors in LanceDB.

At query time, only the question is embedded. LanceDB applies the tenant and category filters, performs a cosine-distance search, and returns up to two matches within the configured distance threshold.

Indexing and querying use the same embedding model. If the model or source articles change, rebuild the index.

Setup

Requirements:

• Node.js 20 or newer

• Ollama running locally

Install the project and download the local models:

npm install
ollama pull embeddinggemma:300m-qat-q4_0
ollama pull qwen3:1.7b

Build the vector database:

npm run index:documents

LanceDB writes its files to data/, which is ignored by Git.

Run the local agent

npm run agent:local

The included prompt asks for printer help. The agent calls search_documents and prints the sources collected from the MCP result below the model's answer.

Run the ticket API

npm run dev

Available routes:

GET  /tickets
GET  /tickets/:id
POST /tickets

Tickets are kept in memory, so created tickets are cleared when the server restarts.

Run the cloud agent

The cloud example needs an Ollama API key. Copy .env.example to .env and set the key, then run the API and agent in separate terminals:

npm run start

npm run agent:cloud

The example prompt creates a ticket and fetches another one. Write tools require confirmation before they run.

Retrieval checks

npm run evaluate:retrieval

The current test set contains three queries with expected articles and one query that should return no result:

Evaluation accuracy: 4/4 (100%)

This is only a check against the small set of articles in this repo, not a general embedding benchmark.

Tenant filtering

Documents for two sample companies are stored in the same LanceDB table. The MCP server uses a fixed company-a tenant to stand in for an authenticated session.

The tool schema does not accept tenantId. A client can send that extra field, but it cannot override the tenant used by the server. A real application would take this value from a verified session or token instead of a constant.

Commands

Project layout

src/        API, MCP server, agents, and document search
scripts/    Indexing, document updates, and retrieval checks
examples/   Small examples built while learning each piece