Skip to main content
Glama
wpfleger96

PagerDuty MCP Server

by wpfleger96

acknowledge_incident

Acknowledge a PagerDuty incident to indicate active work on resolving it. Provide the incident ID to confirm responsibility.

Instructions

Acknowledge a PagerDuty incident. This signals that someone is actively working on the incident.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
incident_idYesThe ID of the incident to acknowledge (required).
includeNoList of fields to include in the response. If specified, only these fields will be returned for the incident.

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, and the description only states the basic action and its signaling purpose. It does not disclose side effects (e.g., changing incident status, triggering notifications), permissions, or rate limits, which are important for a mutation tool.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two short, front-loaded sentences with no redundant information. Every word adds value.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the simple action (acknowledge), one required parameter, and presence of an output schema, the description is nearly complete. It could briefly mention that acknowledging changes the incident state, but the current text suffices.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so both parameters have descriptions in the schema. The tool description adds no additional meaning beyond the schema, matching the baseline of 3.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Acknowledge') and the resource ('a PagerDuty incident'), and adds context that it signals active work, distinguishing it from sibling tools like 'resolve_incident'.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage (acknowledging incidents someone is working on) but does not explicitly state when to use it versus alternatives like 'resolve_incident' or when not to use it.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/wpfleger96/pagerduty-mcp-server'

If you have feedback or need assistance with the MCP directory API, please join our Discord server