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zendesk-mcp-server

by wlaubernds
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    Related Servers

    • mcp-server-zendesk

      KalchevS
      A
      license
      Not graded
      quality
      C
      maintenance
      Enables AI assistants to search tickets, manage tags, create tickets, inspect automations, and more in Zendesk.
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    • Zendesk MCP Server

      eleni47
      F
      license
      Not graded
      quality
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      Enables AI assistants to retrieve, create, and manage Zendesk tickets, comments, and attachments, with prompts for ticket analysis and response drafting plus access to Help Center articles as a knowledge base. Supports per-operator OAuth authentication so API calls carry each user's own Zendesk permissions.
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    • zendesk-mcp

      miguel-escribano
      A
      license
      A
      quality
      D
      maintenance
      Connects AI assistants to your Zendesk account with 14 curated tools for managing tickets, users, organizations, and help center articles, running locally with no third-party services.
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    • Zendesk MCP Server

      prawitg777
      F
      license
      Not graded
      quality
      A
      maintenance
      Enables AI assistants to retrieve and manage support tickets and comments, analyze tickets and draft responses via built-in prompts, and search Help Center articles as a knowledge base, with per-operator OAuth so each user acts under their own Zendesk permissions.
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    • Zendesk MCP Server

      Nikos33820
      F
      license
      Not graded
      quality
      A
      maintenance
      Enables AI assistants to fetch, create, and update Zendesk tickets and their comments, attach files, and read the full Help Center as a knowledge base. Each operator authenticates through their own OAuth login, so every action carries their real Zendesk role and ticket permissions.
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    Deploy Server
    One endpoint for every MCP toolRayrun runs every MCP server behind one URL and holds the credentials. Each call is decided per client, tool, and argument, then recorded.ray.runAd

    TDQS

    A3.5/5.0

    Scored across 6 tools

    Disambiguation4/5

    Most tools have distinct purposes: search_tickets (query-based search), get_ticket (by ID), search_articles (KB search), get_article (by ID). However, search_feature_feedback and get_tickets_by_tag overlap with search_tickets, as they are essentially specialized searches. search_feature_feedback is broad and could be redundant, while get_tickets_by_tag could be achieved with search_tickets using a tag: query. Minor ambiguity exists but descriptions clarify usage.

    Naming Consistency5/5

    All tool names follow a consistent verb_noun pattern: search_tickets, get_ticket, search_articles, get_article, search_feature_feedback, get_tickets_by_tag. The pattern is predictable and aids in understanding tool functionality.

    Tool Count4/5

    With 6 tools, the count is well within the typical range for a focused MCP server. Each tool addresses a specific need, though some (like search_feature_feedback and get_tickets_by_tag) could be seen as convenience wrappers that overlap with search_tickets, slightly inflating the count.

    Completeness3/5

    The server covers search and retrieval for tickets and articles, but lacks write operations such as creating, updating, or deleting tickets and articles. For a Zendesk support tool, common actions like adding comments or updating ticket status are missing, limiting agent workflows.

    Maintenance

    ActivityInactive
    ResponsivenessNo issues

    Resources