OTRS MCP Server
Server Configuration
Describes the environment variables required to run the server.
| Name | Required | Description | Default |
|---|---|---|---|
| OTRS_BASE_URL | Yes | Base URL for OTRS webservice | |
| OTRS_PASSWORD | Yes | OTRS password | |
| OTRS_USERNAME | Yes | OTRS username | |
| OTRS_VERIFY_SSL | No | Enable SSL certificate verification | false |
| OTRS_DEFAULT_TYPE | No | Default type for new tickets | Unclassified |
| OTRS_DEFAULT_QUEUE | No | Default queue for new tickets | Raw |
| OTRS_DEFAULT_STATE | No | Default state for new tickets | new |
| OTRS_DEFAULT_PRIORITY | No | Default priority for new tickets | 3 normal |
Instructions
Guidance the server publishes about itself, which clients place ahead of the tool catalog so the model reads it before choosing anything.
This server publishes no instructions, or was last inspected before Glama recorded them.
Capabilities
Server capabilities have not been inspected yet.
Tools
Functions exposed to the LLM to take actions
| Name | Description |
|---|---|
No tools | |
Prompts
Interactive templates invoked by user choice
| Name | Description |
|---|---|
No prompts | |
Resources
Contextual data attached and managed by the client
| Name | Description |
|---|---|
No resources | |
This server cannot be deployed
Maintenance
ActivityInactive
ResponsivenessNo issues