OTRS MCP Server
Server Configuration
Describes the environment variables required to run the server.
| Name | Required | Description | Default |
|---|---|---|---|
| OTRS_BASE_URL | Yes | Base URL for OTRS webservice | |
| OTRS_PASSWORD | Yes | OTRS password | |
| OTRS_USERNAME | Yes | OTRS username | |
| OTRS_VERIFY_SSL | No | Enable SSL certificate verification | false |
| OTRS_DEFAULT_TYPE | No | Default type for new tickets | Unclassified |
| OTRS_DEFAULT_QUEUE | No | Default queue for new tickets | Raw |
| OTRS_DEFAULT_STATE | No | Default state for new tickets | new |
| OTRS_DEFAULT_PRIORITY | No | Default priority for new tickets | 3 normal |
Capabilities
Server capabilities have not been inspected yet.
Tools
Functions exposed to the LLM to take actions
| Name | Description |
|---|---|
No tools | |
Prompts
Interactive templates invoked by user choice
| Name | Description |
|---|---|
No prompts | |
Resources
Contextual data attached and managed by the client
| Name | Description |
|---|---|
No resources | |
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