IT Glue MCP Server

A Model Context Protocol server that lets AI agents on the MSPbots Agent Platform read and update IT Glue documentation: organizations, configurations, locations, passwords, documents, flexible assets, attachments and user activity metrics.

It runs as a stateless HTTP service behind the MSPbots MCP gateway. The gateway sends each tenant's IT Glue credentials as request headers on every call; the server keeps nothing between requests.

MSPbots Connector

The MCP Gateway built for MSPs: visible, controlled, and your data stays where it belongs.

Get started at connect.mspbots.ai →

MSPbots Connector gives your AI clients one MCP URL to reach your entire MSP stack (RMM, PSA, documentation, security, finance), and gives you control over who can call which tool and a record of everything that was called.

Hosted service: connect.mspbots.ai · Free to use.

Why Connector

Quick start

1. Sign up at connect.mspbots.ai.

2. Connect your vendors. Pick from 150+ connectors and authorize each one on the vendor's own page, or bring your own API keys. No extra vendor accounts needed.

3. Set access. Create roles and decide which tools each role may call. Nothing is allowed until you allow it.

4. Add your MCP URL to your AI client. Copy the URL from your Connector dashboard into Claude, ChatGPT, Cursor, VS Code, Gemini, Codex, or any MCP-capable client.

5. Ask your AI to do real work, and watch every call appear in the audit log.

Features

Unified gateway

• One MCP URL for all your AI clients

• 150+ connectors across the MSP stack

• Custom MCP servers supported, free

• Authorization happens on each vendor's own page; the AI never sees passwords or tokens

• Bring your own credentials: use the vendor API keys you already have

• Multiple accounts per app; connect once, reuse across AI clients

• Tool search: finds the right action for the task

• One sign-in; vendor credentials are injected behind the scenes and OAuth tokens refresh automatically

Visibility

• Audit log for every tool call (who, which vendor, when)

• Usage dashboard: call volume, top vendors, error rate, per-user activity

• Export audit logs to CSV, or stream to Loki, Graylog, or LogScale (SIEM)

• Optional recording of tool arguments and result summaries (off by default, enabled per organization)

Control

• Per-role, per-tool allowlist, deny by default

• owner / admin / member roles

• SCIM provisioning with Entra ID, Okta, JumpCloud, and Google Workspace

Security

• Credentials encrypted one record at a time (AES-256-GCM, per-record key)

• AI clients authenticate with OAuth 2.1 + PKCE

• Vendor responses are scanned for prompt-injection patterns and returned as structured data. This is one layer of defense, not a guarantee against every attack.

• Static egress IP for customer firewall and API allowlisting

Pricing

Free.

Links: connect.mspbots.ai · mspbots.ai

Related MCP server: mcp-itglue

Credentials (request headers)

Header names are case-insensitive. A request to /mcp without an API key gets 401 with the list of expected headers; an invalid region or base URL gets 400.

Note: IT Glue revokes API keys that have not been used for 90 days.

Tools

Tool names and parameters match the previous IT Glue connector on the MSPbots Agent Platform, so existing agents keep working. This is why the server has more than 20 tools and why most names have no itglue_ prefix.

Behaviour notes:

• Every tool returns a JSON string. Errors use one envelope: {"error": {"code": "...", "message": "...", "retryable": false}} with code one of not_configured, unauthorized, not_found, invalid_argument, rate_limited, upstream_error.

• List tools return {"items", "count", "page_number", "page_size", "has_more", "total_count", "offset", "next_offset"}. page_size defaults to 50 and is capped at 200. To read the next page, pass next_offset as offset: results larger than 20,000 characters are cut (truncated), and next_offset then starts right after the last record returned, so nothing is skipped.

• get_document and list_document_sections page a document's sections with offset / limit. A section whose content_length is larger than its content was shortened; read it in parts with list_document_sections(section_id, content_offset) until has_more is false.

• search_passwords never returns secrets. create_password and update_password do not echo them.

• IT Glue has no server-side name filter for documents or folders and no username filter for passwords; those filters are applied to the returned page.

• Section edits are only visible after publish_document.

• Transient failures (429, 5xx, timeouts) are retried with backoff, honouring Retry-After.

Run locally

uv sync
uv run itglue-mcp            # listens on 0.0.0.0:8080
curl -s http://127.0.0.1:8080/health
curl -s http://127.0.0.1:8080/mcp \
  -H 'Content-Type: application/json' -H 'Accept: application/json, text/event-stream' \
  -H "X-ITGlue-API-Key: $ITGLUE_API_KEY" \
  -d '{"jsonrpc":"2.0","id":1,"method":"tools/list"}'

Environment variables (all optional): MCP_HTTP_HOST (default 0.0.0.0), MCP_HTTP_PORT (default 8080), MCP_TRANSPORT (http or stdio). Unknown variables are ignored. Credentials are never read from the environment.

Docker

docker build -t itglue-mcp .
docker run --rm -p 8080:8080 itglue-mcp

Development

uv sync
uv run pytest -q
uv run ruff check .

Code is in src/itglue_mcp/ (one module per area under tools/), tests in tests/. The implementation follows the public IT Glue API documentation at https://api.itglue.com/developer/.

License

Copyright 2026 MSPbots.ai. Licensed under the Apache License, Version 2.0. See LICENSE and NOTICE.

IT Glue is a trademark of its owner. This project is not affiliated with or endorsed by IT Glue.