Open Ticket

Instructions

Implementation Reference

• src/index.ts:454-480 (registration)

  Registration of the 'whmcs_open_ticket' MCP tool with input schema and handler that delegates to whmcsClient.openTicket()

  server.registerTool(
      'whmcs_open_ticket',
      {
          title: 'Open Ticket',
          description: 'Create a new support ticket',
          inputSchema: {
              deptid: z.number().describe('Department ID'),
              subject: z.string().describe('Ticket subject'),
              message: z.string().describe('Ticket message/description'),
              clientid: z.number().optional().describe('Client ID'),
              contactid: z.number().optional().describe('Contact ID'),
              name: z.string().optional().describe('Name (if not a client)'),
              email: z.string().optional().describe('Email (if not a client)'),
              priority: z.enum(['Low', 'Medium', 'High']).optional().describe('Ticket priority'),
              serviceid: z.number().optional().describe('Related service ID'),
              domainid: z.number().optional().describe('Related domain ID'),
              admin: z.boolean().optional().describe('Opened by admin'),
              markdown: z.boolean().optional().describe('Message contains markdown'),
          },
      },
      async (params) => {
          const result = await whmcsClient.openTicket(params);
          return {
              content: [{ type: 'text', text: JSON.stringify(result, null, 2) }],
          };
      }
  );

• src/index.ts:459-473 (schema)

  Zod input schema for whmcs_open_ticket: requires deptid, subject, message; optional clientid, contactid, name, email, priority, serviceid, domainid, admin, markdown

      inputSchema: {
          deptid: z.number().describe('Department ID'),
          subject: z.string().describe('Ticket subject'),
          message: z.string().describe('Ticket message/description'),
          clientid: z.number().optional().describe('Client ID'),
          contactid: z.number().optional().describe('Contact ID'),
          name: z.string().optional().describe('Name (if not a client)'),
          email: z.string().optional().describe('Email (if not a client)'),
          priority: z.enum(['Low', 'Medium', 'High']).optional().describe('Ticket priority'),
          serviceid: z.number().optional().describe('Related service ID'),
          domainid: z.number().optional().describe('Related domain ID'),
          admin: z.boolean().optional().describe('Opened by admin'),
          markdown: z.boolean().optional().describe('Message contains markdown'),
      },
  },

• src/index.ts:474-479 (handler)

  Handler function that calls whmcsClient.openTicket(params) and returns JSON result

  async (params) => {
      const result = await whmcsClient.openTicket(params);
      return {
          content: [{ type: 'text', text: JSON.stringify(result, null, 2) }],
      };
  }

• src/whmcs-client.ts:704-725 (helper)

  WhmcsApiClient.openTicket() - helper method that calls the WHMCS 'OpenTicket' API action, returning id, tid, and c fields on success

  async openTicket(params: {
      deptid: number;
      subject: string;
      message: string;
      clientid?: number;
      contactid?: number;
      name?: string;
      email?: string;
      priority?: 'Low' | 'Medium' | 'High';
      serviceid?: number;
      domainid?: number;
      admin?: boolean;
      markdown?: boolean;
      attachments?: Array<{ name: string; data: string }>;
      customfields?: string;
  }) {
      return this.call<WhmcsApiResponse & {
          id: number;
          tid: string;
          c: string;
      }>('OpenTicket', params);
  }