F
licenseB
qualityD
maintenanceEnables Claude Code to search and retrieve documents from an Outline knowledge base.
2
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helpscout-docs-mcp
by ryrykerr
Provides tools for managing Help Scout knowledge bases, including listing collections and articles, fetching full article content, and searching across articles.
Click on "Deploy Server".
Wait a few minutes for the server to deploy. Once ready, it will show a "Started" state.
In the chat, type
@followed by the MCP server name and your instructions, e.g., "@helpscout-docs-mcpSearch for refund policy"
That's it! The server will respond to your query, and you can continue using it as needed.
Here is a step-by-step guide with screenshots.
helpscout-docs-mcp
MCP server for the Help Scout Docs API. Gives Claude access to your Help Scout knowledge base — collections, articles, and search.
Tools
Tool | Description |
| List all knowledge-base collections (with article counts and visibility) |
| List articles in a collection (metadata only — ID, name, status, URL, view count) |
| Fetch full article content by ID (HTML body, categories, related articles) |
| Keyword search across articles (returns names, preview snippets, and IDs) |
Related MCP server: kb-intelligence
Setup
1. Get a Docs API key
In Help Scout, go to Manage → Docs → API Keys and generate a key.
2. Clone and install
git clone https://github.com/ryrykerr/helpscout-docs-mcp.git
cd helpscout-docs-mcp
npm install3. Add to Claude Desktop
Add the following to your claude_desktop_config.json:
{
"mcpServers": {
"helpscout-docs": {
"command": "node",
"args": ["/path/to/helpscout-docs-mcp/server.js"],
"env": {
"HELPSCOUT_DOCS_API_KEY": "your-docs-api-key"
}
}
}
}Replace /path/to/helpscout-docs-mcp/ with the actual path and your-docs-api-key with your API key.
How it works
The server uses Basic Auth against the Help Scout Docs API v1 (https://docsapi.helpscout.net/v1). It communicates over stdio using the Model Context Protocol SDK.
This server cannot be deployed
Maintenance
ActivityInactive
ResponsivenessNo issues
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Read and write knowledge-base articles, categories, snippets, glossary, readers, and search data.
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