MCP Intercom Server

A Model Context Protocol (MCP) server that provides access to Intercom conversations and chats. This server allows LLMs to query and analyze your Intercom conversations with various filtering options.

Features

Query Intercom conversations with filtering options:
- Date range (start and end dates)
- Customer ID
- Conversation state
Secure access using your Intercom API key
Rich conversation data including:
- Basic conversation details
- Contact information
- Statistics (responses, reopens)
- State and priority information

Installation

Clone the repository:

git clone https://github.com/fabian1710/mcp-intercom.git
cd mcp-intercom

Install dependencies:

npm install

Set up your environment:

cp .env.example .env

Add your Intercom API key to .env:

INTERCOM_API_KEY=your_api_key_here

Build the server:

npm run build

Usage

Running the Server

Start the server:

npm start

Using with Claude for Desktop

Add the server to your Claude for Desktop configuration (~/Library/Application Support/Claude/claude_desktop_config.json on macOS or %AppData%\Claude\claude_desktop_config.json on Windows):

{
  "mcpServers": {
    "intercom": {
      "command": "node",
      "args": ["/path/to/mcp-intercom/dist/index.js"],
      "env": {
        "INTERCOM_API_KEY": "your_api_key_here"
      }
    }
  }
}

Restart Claude for Desktop

Available Tools

search-conversations

Searches Intercom conversations with optional filters.

Parameters:

createdAt (optional): Object with operator (e.g., ">", "<", "=") and value (UNIX timestamp) for filtering by creation date.
updatedAt (optional): Object with operator (e.g., ">", "<", "=") and value (UNIX timestamp) for filtering by update date.
sourceType (optional): Source type of the conversation (e.g., "email", "chat").
state (optional): Conversation state to filter by (e.g., "open", "closed").
open (optional): Boolean to filter by open status.
read (optional): Boolean to filter by read status.

Example queries:

"Search for all conversations created after January 1, 2024"
"Find conversations updated before last week"
"List all open email conversations"
"Get all unread conversations"

Security

The server requires an Intercom API key to function
API key should be stored securely in environment variables
The server only provides read access to conversations
All API requests are made with proper authentication

Development

Start development mode with auto-recompilation:

npm run dev

Run linting:

npm run lint

Contributing

Fork the repository
Create a new branch for your feature
Make your changes
Submit a pull request

License

MIT