Skip to main content
Glama

list_tickets

Retrieve HR tickets by employee ID and optional status to review open, pending, or closed requests.

Instructions

List tickets for an employee with optional status filter.
:param employee_id: Employee ID
:param status: Ticket status (optional)
:return: List of tickets

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
statusYes
employee_idYes

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv0.1.0

TDQS

C2.8/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden, yet it discloses only that a list is returned. It says nothing about permissions, ordering, pagination, or result caps for what could be an unbounded list.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The opening sentence is front-loaded and useful, but the :param/:return lines duplicate schema information without adding meaning, so the space is not fully earned.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

An output schema exists, so return values need not be explained, but with 0% parameter coverage and no annotations the description leaves the agent without format, ordering, or permission context. The required/optional mismatch with the schema is an additional gap.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0%, so the description must compensate, but ':param employee_id: Employee ID' and ':param status: Ticket status (optional)' are bare restatements with no format or allowed values. It also calls status optional while the schema marks it required, which will mislead an agent.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb+resource ('List tickets') and scopes it to an employee with an optional status filter, which clearly distinguishes it from create_ticket and update_ticket_status. It does not name any sibling explicitly, so it stops short of a 5.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

'With optional status filter' implies when the parameter is useful, but there is no explicit when-to-use or when-not-to-use guidance relative to siblings like get_employee_details. Usage is inferable but never stated.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.