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i-net HelpDesk MCP Server

by roddyst
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Python
Hybrid

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    • tickiti-mcp by tickiti

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    • servicedesk-plus

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    Deploy Server
    One endpoint for every MCP toolRayrun runs every MCP server behind one URL and holds the credentials. Each call is decided per client, tool, and argument, then recorded.ray.runAd

    TDQS

    A4/5.0

    Scored across 8 tools

    Disambiguation5/5

    Each tool targets a distinct operation in the ticket lifecycle: creation, retrieval, search, action listing, action application, step listing, and step reading. No two tools have overlapping purposes, making it easy for an agent to select the correct tool.

    Naming Consistency4/5

    Six of eight tools follow a clear verb_noun pattern (e.g., create_ticket, search_tickets, get_ticket). However, server_info is a noun_noun format that breaks the pattern, preventing a perfect score.

    Tool Count5/5

    With 8 tools, the server covers core ticket operations without being bloated. The number is well-scoped for a focused HelpDesk MCP server, fitting the recommended range comfortably.

    Completeness3/5

    The server provides create, read, search, and action application, but lacks a general update tool for modifying ticket fields (e.g., priority, assignee). There is also no delete tool. This is a notable gap, though the action application covers workflow state changes.

    Maintenance

    ActivitySlowing
    ResponsivenessNo issues

    Resources