Enables AI agents to retrieve customer, order, ticket, policy, and agreement information, and to prepare or execute state-changing support actions like escalations and follow-ups with confirmation and access control.
Exposes internal company services as LLM-callable MCP tools, enabling AI agents to perform business operations like customer management, order processing, and support ticketing through natural language.
Enables AI-powered customer support with real-time access to CRM, ticketing, and communication tools via MCP, supporting context-aware conversations and automated actions.
Enables MCP clients to drive Relay, an AI support-triage agent, by exposing tools for customer lookup, documentation search, ticket classification, reply, and escalation, with full guardrails and read-only mode option.
