Provides reusable MCP tools for Amazon Connect AI Agents and Bedrock AgentCore to look up customers, manage support tickets, schedule appointments, update CRM records, retrieve knowledge, and create tasks.
Provides a unified context per contact across voice (NL Pearl v2) and custom WhatsApp/SMS channels, with MCP tools to resolve identity, retrieve timeline, upsert contacts, append interactions, manage signals, record call context, and suggest follow-ups.