get_escalation_chain
Retrieve complete escalation chain details including stages, recipients, notification methods, delays, and schedule to review and audit notification workflows.
Instructions
Get detailed information about a specific escalation chain by its ID in LogicMonitor (LM) monitoring.
Returns: Complete escalation chain details: name, description, all stages with: recipients at each stage, notification methods (email/SMS/webhook), time delays between stages, rate limiting, business hours restrictions.
When to use:
Review detailed notification workflow
Verify who gets notified at each stage
Check timing between escalations
Audit notification methods
Troubleshoot why notifications not received
Stage details returned: For each stage:
Stage number (1, 2, 3...)
Delay before stage triggers (minutes)
Recipients/groups notified
Notification methods (email, SMS, integration)
Schedule (24/7 vs business hours only)
Example escalation chain details: Stage 1 (0 min): Email "oncall@company.com", SMS "+1-555-1234" Stage 2 (15 min): PagerDuty integration, Email "team-lead@company.com" Stage 3 (30 min): Slack webhook, Email "engineering-manager@company.com"
Workflow: Use "list_escalation_chains" to find chainId, then use this tool to review complete notification workflow.
Related tools: "list_escalation_chains" (find chains), "update_escalation_chain" (modify), "list_recipients" (see recipients).
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| chainId | Yes | The ID of the escalation chain to retrieve | |
| fields | No | Comma-separated list of fields to include in response. Examples: "id,displayName,hostStatus" or use "*" for all fields. Omit this parameter to receive a curated set of commonly used fields. |