create_incident
Create a ServiceNow incident to track user-reported problems. Provide a short description, optional details, and urgency level to generate a ticket number and record ID.
Instructions
Create a new ServiceNow incident and return its number and sys_id.
Use this when a user reports a problem that should be tracked as a ticket.
Args:
short_description: One-line summary of the issue (required, shown in lists).
description: Longer free-text details, steps to reproduce, impact, etc.
urgency: "1" (High), "2" (Medium) or "3" (Low). Defaults to "3".
Returns:
{"number": "INC0010001", "sys_id": "...", "short_description": ..., "state": ..., "urgency": ...}
The `number` is what humans reference; `sys_id` is the stable record id.
Input Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| urgency | No | 3 | |
| description | No | ||
| short_description | Yes |
Output Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
No arguments | |||