Open iT / ServiceNow MCP Pilot

This repository contains a deliberately small remote MCP server scaffold for an Open iT / ServiceNow SAM Pro pilot. It exposes read-only tools over Streamable HTTP. Product inventory is deterministic mock data; Knowledge Base searches use the public documentation at docs.openit.com. The server does not call Open iT product or ServiceNow APIs.

What it exposes

• MCP endpoint: /api/mcp

• Public health endpoint: /api/health

• Tool: find_products_without_entitlements

• Tool: search_openit_knowledge_base

The MCP endpoint follows the Microsoft Learn MCP pattern: clients use Streamable HTTP, while a normal browser GET receives HTTP 405 Method Not Allowed and a short explanation. The endpoint is stateless and returns JSON MCP responses, which keeps it suitable for horizontally scaled or serverless hosting later. api/index.py exposes the same ASGI application as a future Vercel entry point; no deployment is included.

Related MCP server: SentinelScan Cloud MCP Server

Run locally

Python 3.11 or newer is required.

python -m venv .venv
.\.venv\Scripts\Activate.ps1
python -m pip install -e ".[dev]"
$env:OPENIT_MCP_API_KEY = "local-dev-key"
$env:MCP_BIND_HOST = "127.0.0.1"
$env:PORT = "8000"
$env:MCP_BASE_URL = "http://127.0.0.1:8000"
openit-mcp

For bash/zsh, activate with source .venv/bin/activate and configure the key with:

export OPENIT_MCP_API_KEY="local-dev-key"
export MCP_BIND_HOST="127.0.0.1"
export PORT="8000"
export MCP_BASE_URL="http://127.0.0.1:8000"

MCP_BIND_HOST and PORT are used only by the local openit-mcp Uvicorn launcher. MCP_BASE_URL is used only by external clients such as examples/invoke.py; the server itself routes internally with relative paths and never calls itself through an absolute URL.

The server intentionally returns 503 from MCP POST and DELETE requests when OPENIT_MCP_API_KEY is unset. Clients should send the key as a bearer token:

Authorization: Bearer local-dev-key

For ServiceNow compatibility, the server also accepts the raw key in Authorization as well as X-API-Key: local-dev-key. The health endpoint does not require authentication.

Check health:

Invoke-RestMethod "$env:MCP_BASE_URL/api/health"

In a second terminal with the same virtual environment and API key, run the included MCP client example:

python examples/invoke.py

You can also connect an MCP Inspector or other Streamable HTTP client to $MCP_BASE_URL/api/mcp and configure the Authorization header shown above.

Opening the MCP URL directly in a browser returns:

HTTP 405 Method Not Allowed
This is an MCP server endpoint and cannot be accessed directly via a browser. Please use a streamable HTTP MCP client.

Tool contract

find_products_without_entitlements accepts:

It returns structured JSON in this shape:

{
  "count": 1,
  "items": [
    {
      "product_name": "Open iT Analyzer Pro",
      "publisher": "Open iT",
      "reason": "No entitlement record found"
    }
  ],
  "explanation": "These products currently do not have matching entitlement records in the mock dataset.",
  "generated_at": "2026-08-05T12:00:00Z"
}

Results are sorted by publisher and product name before limit is applied.

search_openit_knowledge_base

This tool searches the live Open iT Online Docs index and returns official page or section references. It accepts:

Each result contains the page or section title, documentation breadcrumb, optional summary, and direct reference_url. An agent should cite those URLs when it uses the returned guidance. Searches require outbound HTTPS access to docs.openit.com. The published index is cached in memory for 15 minutes to reduce repeated downloads while still refreshing as the online documentation changes.

Tests

pytest

The tests verify the published tool list, structured output, documentation-index result parsing and references, publisher filtering, deterministic limiting, browser 405 behavior, real HTTP MCP initialization/list/call requests, the public health endpoint, and fail-closed API key behavior.

Future hosted configuration

Loopback addresses are local-only: inside Vercel they refer to the function instance, not the public deployment or another service. The network-base address ending in .0 at the start of the IPv4 loopback block is not an application host and must not be used. Hosted URLs must come from deployment environment variables, while same-app routes should remain relative.

Vercel imports the ASGI app from api/index.py; it does not execute the local Uvicorn launcher, so MCP_BIND_HOST and PORT are not deployment assumptions. Configure these server environment variables before hosting:

OPENIT_MCP_API_KEY=<production-secret>
# Recommended when using a stable custom domain:
OPENIT_MCP_ALLOWED_HOSTS=openit-mcp.example.com,openit-mcp.example.com:*

The server automatically adds VERCEL_URL, VERCEL_BRANCH_URL, and VERCEL_PROJECT_PRODUCTION_URL to its MCP host allowlist when Vercel exposes those system variables. An explicit OPENIT_MCP_ALLOWED_HOSTS remains recommended for a stable custom domain.

Set MCP_BASE_URL=https://openit-mcp.example.com only if a hosted client or job runs examples/invoke.py; the MCP server routes /api/mcp and /api/health without it. Keep the API key in Vercel's secret environment configuration and use HTTPS. Environment changes apply only to new deployments, so redeploy after changing them.

Connect from ServiceNow AI Agent Studio

Use the following values after deploying to Vercel:

Do not add a Bearer prefix in the ServiceNow API Key field. The server accepts ServiceNow's raw Authorization value. A browser request to the URL still returns the intentional 405; tool discovery uses authenticated MCP POST requests.

Before ServiceNow integration

This pilot still needs a real Open iT data adapter, agreement on the product/entitlement matching rules and response fields, ServiceNow remote MCP connection configuration, production authentication (preferably OAuth 2.1 rather than a shared key), HTTPS hosting, logging/monitoring, secret rotation, and end-to-end validation from AI Agent Studio.