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malston

Support Agent MCP

by malston

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    • F
      license
      B
      quality
      C
      maintenance
      Enables retrieval of customer records and triggering refunds via MCP tools, supporting both stdio and streamable HTTP transports.
      2
      -
    • F
      license
      Not graded
      quality
      C
      maintenance
      Exposes three customer-support tools over JSON-RPC: looking up order status (with sensitive customer fields withheld), keyword-searching store policy sections, and creating idempotent support tickets tied to existing orders. Each tool's arguments are validated and published as JSON Schema, so any MCP client can discover and safely invoke them.
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    • A
      license
      A
      quality
      B
      maintenance
      Enables AI assistants and signed-in support staff to search and read customer tickets, add internal notes, issue refunds under per-scope and per-customer limits, and export ticket data over a remote, OAuth-protected Streamable HTTP endpoint. Tool lists, resources, prompts, and write operations are gated by bearer tokens and audience-bound scopes so that refund and export actions stay bounded.
      6
      1
      MIT