bx24_openlines
Administer Bitrix24 open lines: manage configs, sessions, dialogs, operators, and CRM-linked messages.
Instructions
Bitrix24 IM open lines (открытые линии): configs, sessions, dialogs, operators, CRM links, network. Methods imopenlines.* (REST 1.0 + 3.0). RU/EN: открытая линия, линия поддержки, сессия, оператор, диалог / open line, support line, session, operator, dialog.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| id | No | Open line config ID | |
| order | No | Order object (e.g. { 'ID': 'DESC' }) | |
| start | No | Pagination offset (number of records to skip) | |
| action | Yes | Operation to perform: - "config_get": Get an open line config - "config_list": List open line configs - "config_add": Create an open line - "config_update": Update an open line config - "session_open": Open an open-line session - "session_history_get": Get session message history - "dialog_get": Get open-line dialog data - "network_join": Join an external Bitrix24 network line - "operator_answer": Operator answers a dialog (claim the conversation) - "message_quick_save": Save a quick reply template - "crm_lead_create": Create a CRM lead from an open-line dialog - "crm_message_add": Send a CRM-linked message | |
| chatId | No | Chat ID (e.g. chat123) | |
| fields | No | Line/session/CRM fields (per Bitrix24 docs for the method) | |
| filter | No | Filter object (e.g. { '>OPPORTUNITY': 10000, 'STAGE_ID': 'WON' }) | |
| select | No | Array of field names to return (projection) | |
| confirm | No | Set to true to confirm destructive actions when BX24_CONFIRM_DESTRUCTIVE is enabled. | |
| message | No | Message text for quick save / CRM message | |
| dialogId | No | Dialog ID: 'chatNNN' for chats or numeric user ID for private dialogs | |
| sessionId | No | Open line session ID |