Enables routing tasks to the right specialist agents, assembling the needed context from a layered catalog of agents, skills, knowledge, runbooks, topics, tools, and connectors, while remembering how a business wants work done.
Enables AI agents to retrieve customer, order, ticket, policy, and agreement information, and to prepare or execute state-changing support actions like escalations and follow-ups with confirmation and access control.
Provides access to 141 operational workflows across 17 departments, an intelligent guide bot, real-time communities, document processing, and organizational state management through MCP tools.