Raise an ITOC360 alert
send_alertRaise an alert in ITOC360 to page on-call responders via escalation policy. Reusing a fingerprint updates the existing alert, preventing duplicate incidents for ongoing problems.
Instructions
Raise an alert in ITOC360, which pages whoever is on call through the tenant escalation policy (SMS, voice call, push, email). Reusing a fingerprint updates the existing alert rather than opening a new one, so this is safe to call again for an ongoing problem. Only raise alerts for real problems that a human needs to act on.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| labels | No | Extra key/value labels, e.g. {"service": "checkout", "env": "prod"}. | |
| summary | Yes | One-line title shown as the alert headline, e.g. "Checkout API p99 above 2s". | |
| severity | No | Severity ITOC360 maps onto alert priority. Defaults to "warning". | |
| description | No | Longer explanation shown on the alert detail page. | |
| fingerprint | Yes | Stable identifier for the underlying problem, e.g. "checkout-api::latency". Reuse the same value for the same problem: ITOC360 updates the existing alert instead of opening a second one, and resolve_alert needs this value to close it. | |
| generator_url | No | Link back to the dashboard or run that surfaced the problem. |