send_human_agent_message
Send a HUMAN_AGENT escalation message to an Instagram user so a human agent can reply up to 7 days outside the 24-hour window.
Instructions
Send a message using the HUMAN_AGENT escalation tag (allows human agents to reply up to 7 days outside the 24-hr window).
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| message_text | Yes | The human agent response text. | |
| recipient_id | Yes | Instagram User ID (IGSID). |