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ictcrm-mcp

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ictcrm-mcp

A Model Context Protocol server for ICTCRM from ICT Innovations.

ictcrm.com runs on the ICTContact backend, so this server speaks that RPC surface. It lets an AI assistant read contact groups and — only when you turn writes on — create and delete contacts and add a contact to a campaign.

Install

npx -y ictcrm-mcp      # no install
npm install -g ictcrm-mcp

Requires Node.js 18 or newer.

Related MCP server: backcrew-mcp-commusoft

Configure

Variable

Required

Default

ICTCRM_BASE_URL

yes

Server base URL, without the /rest suffix, e.g. https://your-ictcrm

ICTCRM_USERNAME

yes

API account username

ICTCRM_PASSWORD

yes

Password for that account

ICTCRM_MCP_ALLOW_WRITE

no

false

Unlock the contact write tools (see Safety)

ICTCRM_TIMEOUT_MS

no

30000

Per-request timeout

ICTCRM_TLS_INSECURE

no

false

Skip TLS verification — self-signed test servers only

Claude Desktop example

{
  "mcpServers": {
    "ictcrm": {
      "command": "npx",
      "args": ["-y", "ictcrm-mcp"],
      "env": {
        "ICTCRM_BASE_URL": "https://your-ictcrm",
        "ICTCRM_USERNAME": "admin",
        "ICTCRM_PASSWORD": "your-password"
      }
    }
  }
}

Tools

Read tools are always available:

Tool

What it does

ictcrm_list_contact_groups

List contact groups (id, name, description)

Write tools appear only when ICTCRM_MCP_ALLOW_WRITE=true:

Tool

What it does

ictcrm_create_contact

Create a contact in a group; returns the contact id

ictcrm_delete_contact

Delete a contact by id

ictcrm_add_contact_to_campaign

Create a contact and attach it to a campaign

Safety

The server is read-only by default. Creating and deleting contacts only becomes possible when you set ICTCRM_MCP_ALLOW_WRITE=true.

A note on listing contacts

The ICTContact backend that ICTCRM runs on exposes contact groups and contact creation/deletion, but its "list contacts" method errors server-side, so this server does not offer a contact-listing tool. It manages contacts and reads contact groups; listing individual contacts is not available over the API today.

How it connects

Calls go to a form-encoded RPC API at {base}/rest/<Method>, each carrying the account username and password. There is no separate token to provision.

About

Built by Tahir Almas at ICT Innovations — the team behind ICTCRM, ICTContact, ICTDialer, ICTBroadcast, ICTFax and ICTPBX. Learn more at ictcrm.com.

MIT licensed. Issues and PRs welcome at github.com/ictinnovations/ictcrm-mcp.

Available Tools

1 tool
ictcrm_list_contact_groupsList contact groupsA
Read-only

List the contact groups (contact lists) in the CRM, each with its id, name and description. Use a group id when creating a contact.

ParametersJSON Schema
NameRequiredDescriptionDefault

No parameters

TDQS

A4/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

The annotations already declare readOnlyHint=true, so the read-only nature is established. The description adds that the listing returns id, name, and description, which is helpful. It does not disclose other behaviors such as pagination, ordering, or whether the list may be incomplete, but this is minor given the simple read-only nature.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is two sentences with no wasted words. The primary action and output are front-loaded, and the second sentence provides a practical downstream usage tip. It is compact and fully earns its length.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a zero-parameter list operation with readOnlyHint, the description covers what the tool returns and why the results matter (for creating contacts). It does not describe pagination or ordering, but these are not likely essential for such a simple list. The description is complete enough for an AI agent to use the tool correctly in most cases.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The tool has zero parameters, so there is no parameter meaning to convey. The baseline for 0 parameters is 4, and the description correctly focuses on the output rather than parameters. No additional parameter semantics are needed.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('List') and the resource ('contact groups (contact lists) in the CRM'), and specifies what each result contains ('id, name and description'). This is specific and unambiguous, even though there are no sibling tools to differentiate from.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description gives an implicit usage context by noting 'Use a group id when creating a contact,' which suggests this tool is the way to obtain group IDs. However, it does not explicitly state when to use this tool versus alternatives, nor does it mention any exclusions or prerequisites. The guidance is implied rather than direct.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

TDQS

A3.8/5.0
Disambiguation5/5

With only one tool exposed, there is no possibility of confusion or overlap between tools. The tool's purpose is clear and distinct as the sole entry point.

Naming Consistency5/5

The single tool name follows a consistent prefix_verb_noun pattern (ictcrm_list_contact_groups), which is predictable and readable. There are no other tools to introduce inconsistent naming conventions.

Tool Count2/5

A CRM server with only one tool is far too thin for its apparent scope. It only lists contact groups, leaving all other CRM operations unavailable, which feels like a token or stub rather than a functional server.

Completeness1/5

The tool surface is severely incomplete for a CRM server: there is no way to create, update, or delete contacts, manage contact groups beyond listing them, or perform any other CRM workflow. Agents using this server would hit dead ends immediately after retrieving a group list.

Maintenance

ActivityMaintained
ResponsivenessNo issues

Resources

Unclaimed servers have limited discoverability.

Looking for Admin?

If you are the server author, to access and configure the admin panel.

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