post_inbox_apps_message
Adds a message to a Follow Up Boss Inbox App conversation, creating it if needed. Handles sender details, attachments, and delivery status for complete message tracking.
Instructions
Adds a message to an existing or new Inbox App conversation. (POST /inboxApps/{inboxAppId}/message)
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| owner | No | The owner of the conversation. Can be a FUB User or FUB Team Inbox. Required on the first message in a conversation. | |
| person | No | The person associated with the conversation. A Person ID is preferred, but name, email, and/or phone are acceptable if the person does not exist in FUB yet. Required on the first message in a conversation. | |
| sender | Yes | Who sent the message. Can be a FUB User, a FUB Person, or an unrelated entity such as an AI bot. | |
| sentAt | No | The timestamp the message was delivered at in ISO8601 UTC format. Defaults to current time if omitted. | |
| message | Yes | A plaintext message body. | |
| subject | No | Sets or updates the subject of the conversation. | |
| extraBody | No | Extra raw JSON body fields not explicitly listed above — e.g. custom.* fields when creating/updating people or deals. Keys and values are sent as-is. | |
| extraQuery | No | Extra raw query parameters not explicitly listed above — e.g. FUB custom field filters like custom.ClosingDate on /people or /deals. Keys and values are sent as-is. | |
| inboxAppId | Yes | ||
| isIncoming | Yes | Indicates if the message was incoming to your system. | |
| attachments | No | ||
| richObjects | No | List of Rich Object URLs. | |
| isAutomation | No | Whether the sender is an automated system. Defaults to false. | |
| deliveryStatus | No | The message's delivery status. | |
| externalMessageId | Yes | A unique identifier that references this message. | |
| externalConversationId | Yes | A unique identifier that references this conversation. | |
| replyToExternalMessageId | No | If this message is a reply to a previous message, specify the external message ID of the message being replied to. | |
| deliveryStatusErrorMessage | No | Optional user-facing error message for Not Delivered statuses. |