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fnarel

Red Hat API MCP Server

by fnarel

get_case

Retrieve Red Hat support case details by case number, including description, severity, issue, and comments.

Instructions

Get case details by case number.

Args: case_number: The case number (e.g., "01234567")

Returns: Formatted case data with description, severity, issue, case number, and comments

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
case_numberYes
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description must disclose behavior. It explains that the tool returns formatted case data with specific fields, which is useful. However, it does not mention potential errors, permissions, or other behavioral nuances, though for a simple read tool this may be sufficient.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is brief and well-organized with clear Args and Returns sections. Every sentence provides necessary information without unnecessary fluff.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a tool with one parameter, no output schema, and no annotations, the description covers all essentials: what the tool does, what input to provide, and what output to expect. It is complete for its simplicity.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema has 0% description coverage, so the description compensates by explaining the case_number parameter with a concrete example ('01234567'). This adds meaning beyond the plain schema and fully documents the only parameter.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states 'Get case details by case number.' It uses a specific verb and resource, and the return specification of 'Formatted case data' distinguishes it from likely raw/alternative tools like get_case_raw. The purpose is unambiguous.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage when you have a case number, but it does not explicitly mention when to prefer this over sibling tools like search_cases or get_case_raw. No exclusions or alternative recommendations are provided.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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