Send message
send_messageSend a message in an existing conversation to reach customers on external channels like WhatsApp or Telegram when the chat isn't on the web.
Instructions
Send a message as the agent in an existing conversation. Delivers to the external channel (WhatsApp, Telegram, etc.) when the conversation is not on the web channel.
Tool call template
Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.
{
"id": 1,
"jsonrpc": "2.0",
"method": "tools/call",
"params": {
"arguments": {
"conversation_id": "<conversation_id>",
"content": "<content>"
},
"name": "send_message"
}
}Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| content | Yes | Message text, max 4096 characters. | |
| conversation_id | Yes | UUID of the conversation to send the message in. |