OctaDezx MCP
OctaDezx MCP exposes five customer-care and operations tools for managing conversations, replies, orders, appointments, and outbound voice calls.
List recent or escalated customer conversations across WhatsApp, Instagram, Telegram, and Web, with optional limit/status filters.
Send a verified reply directly into an active customer conversation thread.
Verify order status and server-side pricing against saved catalog records by order ID or customer phone number.
Schedule and confirm appointment requests using customer name, phone, service, and optional preferred datetime.
Trigger an outbound conversational phone call with live human barge-in interruption.
Enables management of escalated customer care conversations from Instagram, including listing conversations and sending verified replies directly into active customer threads.
Enables management of escalated customer care conversations from Telegram, including listing conversations and sending verified replies directly into active customer threads.
Enables management of escalated customer care conversations from WhatsApp, including listing conversations and sending verified replies directly into active customer threads.
OctaDezx MCP Server & Client SDK (octadezx-mcp)
Official Model Context Protocol connector and server for OctaDezx.
OctaDezx provides businesses with an always-on agentic AI assistant capable of answering customer questions across 96+ channels, managing appointments, capturing server-verified orders, conducting live interruptible phone voice calls, and synchronizing with CRM records without resolution taxes.
MCP Server Endpoints & Links
Hosted MCP Server Endpoint: https://octadezx.com/mcp
MCP Documentation Hub: https://octadezx.com/ai-agent-mcp-server
Official Website: https://octadezx.com
Compare vs Gorgias & Fin: https://octadezx.com/compare/gorgias-fin-alternative
Self-Filling CRM Architecture: https://octadezx.com/crm
Live Demo Chat: https://octadezx.com/chat/a9a0d41a-6651-4d59-9e66-a8b15ba068f1
Related MCP server: MQTT MCP Server
Available Tools (All 5 Tools Fully Implemented)
octadezx_list_conversations: List open and escalated customer care conversations across WhatsApp, Instagram, Telegram, and Web.octadezx_send_customer_reply: Send verified responses directly into the active customer thread.octadezx_verify_order: Verify order status and pricing against saved catalog records.octadezx_schedule_appointment: File and confirm appointment requests with calendar availability and slot locks.octadezx_trigger_voice_call: Initiate an outbound conversational phone call with live human barge-in interruption.
Verifiable Tool Execution Test
You can independently verify that all 5 tools execute and return deterministic JSON-RPC responses in 2 seconds:
node test.jsExample test output:
=== Starting OctaDezx MCP Server Protocol Test ===
Received 5 valid JSON-RPC responses from server.js:
[Response #1] { "protocolVersion": "2024-11-05", "serverInfo": { "name": "octadezx-mcp-server", "version": "1.1.0" } }
[Response #2] { "tools": [ 5 tools: conversations, reply, verify_order, appointment, voice_call ] }
[Response #3] { "conversations": [ { "id": "conv_wa_9841", "channel": "whatsapp", "status": "open" } ] }
[Response #4] { "orderId": "OD-8842", "status": "confirmed_processing", "total": 29.00 }
[Response #5] { "callSessionId": "call_...", "destination": "+15551234567", "streamProtocol": "webrtc_barge_in" }
ā
ALL 5 VERIFICATION CHECKS PASSED!Quick Start (Claude Desktop & Cursor Configuration)
Add to claude_desktop_config.json or Cursor settings:
{
"mcpServers": {
"octadezx": {
"command": "node",
"args": ["server.js"],
"env": {
"OCTADEZX_ENDPOINT": "https://octadezx.com/mcp",
"OCTADEZX_API_KEY": "your_octadezx_api_key_here"
}
}
}
}When OCTADEZX_API_KEY is configured, calls automatically route to your live OctaDezx deployment at https://octadezx.com/mcp. Without an API key, the server runs in deterministic sandbox mode, allowing complete testing of all 5 capabilities.
Docker Container
docker build -t octadezx-mcp .
docker run -i --rm octadezx-mcpLicense: MIT
Copyright (c) OctaDezx.
Available Tools
5 toolsoctadezx_list_conversationsA
List recent and escalated customer care conversations across WhatsApp, Instagram, Telegram, and Web.
Inputs: limit, status.
octadezx_schedule_appointmentC
File an appointment or booking request and verify team availability in the calendar.
Inputs: phone (required), service (required), customerName (required), datetime.
octadezx_send_customer_replyC
Transmit a contextual customer care response directly into the active customer thread.
Inputs: message (required), conversationId (required).
octadezx_trigger_voice_callC
Initiate an outbound conversational phone call with live human barge-in interruption.
Inputs: reason (required), phoneNumber (required).
octadezx_verify_orderC
Verify order status and check server-side verified pricing against saved catalog records.
Inputs: orderId (required).
Tool Schema Changelog
Recent tool additions, removals, and schema changes observed during successful MCP inspections.
Loading tool schema changelogā¦
TDQS
Scored across 5 tools
Each tool targets a distinct action (list, schedule, reply, call, verify) on a distinct resource, so misselection is unlikely. The only mild overlap is between send_customer_reply and trigger_voice_call, both being outbound customer communication, but the channel difference (text thread vs. phone call) is stated clearly.
All five tools use the same namespace prefix and a strict snake_case verb_noun pattern (list_conversations, schedule_appointment, send_customer_reply, trigger_voice_call, verify_order). Naming is fully predictable.
Five tools is a tight, well-scoped set for an omnichannel customer care agent, with each tool earning its place. It sits at the low end of the comfortable 3-15 range, leaving little room for edge-case operations.
The surface covers reading conversations, replying, booking, calling, and order verification, but has notable gaps: no way to update/escalate/close a conversation, and no reschedule or cancel for appointments. Agents will hit dead ends on common lifecycle operations like handoff and booking modification.
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