save_response_draft
Draft customer replies with separate internal notes, citing required policy sources, and keep them pending human review before sending or approval.
Instructions
Write a customer reply DRAFT and separate internal notes. Requires current policy source IDs. Always pending_human_review. Limited validation is not a guarantee of accuracy. Does not send or approve anything.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| sources | Yes | ||
| ticket_id | Yes | ||
| customer_text | Yes | ||
| internal_notes | Yes |