Score Conversation
score_conversationAnalyze call transcripts to extract structured business intelligence including intent, sentiment, urgency, objections, outcomes, topics, follow-up needs, revenue signals, and churn risk.
Instructions
Analyze a call transcript and extract structured business intelligence: intent, sentiment, urgency, objections, outcome, topics, missed-opportunity/follow-up flags, revenue signal, churn risk, and a plain-English summary.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| transcript | Yes | ||
| raw_outcome | Yes | The source system's own outcome label, e.g. 'completed', 'no-answer'. | |
| call_duration | Yes | Call duration in seconds. | |
| source_system | Yes | Where this transcript came from, e.g. 'Retell', 'CRM', 'call center software'. |