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paymenter_get_ticket

Retrieve support ticket details and message threads by ticket ID to review customer issues and billing conversations.

Instructions

Get ticket details and message thread by ticket ID.

Input Schema

NameRequiredDescriptionDefault
includeNoRelations (messages, user, assigned_to)
ticket_idYesTicket ID

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv1.0.0

TDQS

A3.8/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden. It discloses that the tool returns ticket details and the message thread, and the verb 'Get' implies a read-only operation. However, it does not mention permissions, rate limits, or pagination behavior.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, front-loaded sentence with no wasted words. Every element earns its place by specifying the verb, resource, and scoping parameter.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple two-parameter retrieval tool with full schema coverage, the description adequately summarizes the return content ('ticket details and message thread'). Since no output schema exists, this high-level return description is sufficient, though it could mention the 'include' parameter's effect on returned relations.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema already documents both 'ticket_id' and 'include' (including its allowed relations). The description adds only the phrase 'by ticket ID', which does not expand on the schema's parameter details.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states a specific verb ('Get') and resource ('ticket details and message thread') scoped by ticket ID. It clearly distinguishes this retrieval operation from siblings like list_tickets, create_ticket, and reply_ticket.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The phrase 'by ticket ID' implies the prerequisite of having a ticket ID, which gives some usage context. However, it does not say when to use this tool versus list_tickets or search_tickets, nor does it provide explicit exclusions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.